Lead Order Management Specialist
About The Position
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Discover Impactful Work: Are you ready to be the driving force behind seamless order processing from quote to delivery? Unity Lab Services offers integrated lab services, support, and supply management with customized solutions and expert service. We’re seeking an upbeat Order Management Specialist to ensure smooth order processing that maintains customer satisfaction, and team alignment. A day in the Life: Assist customers with order-related tasks through systems like SAP/Oracle, Salesforce, and EDI portals, including entering, updating, canceling, or expediting orders and returns. Resolve customer inquiries about pricing, availability, delivery status, invoices, credits, and deductions, aiming for first-contact resolution. Identify and fix EDI “kick-out” errors and ensure accurate data. Follow guidelines to complete tasks on time and accurately. Collaborate with Supply Chain, Logistics, Finance, and Commercial Monitor order progress, identify potential delays, and suggest workflow improvements. Additional responsibilities may be assigned by management as needed. Keys to Success:
Requirements
- High school diploma or equivalent required. Associate's degree preferred.
- 3-4 years proven experience in customer service, order management, or call centers, ideally with experience resolving order or delivery-related issues.
- Comfort guiding peers—you’ve informally mentored or led small process initiatives
- Proficiency in Microsoft 365 and familiarity with multiple ordering systems (SAP, Oracle, Salesforce, Ariba, Coupa, etc.).
- Friendly, solution-focused communicator with strong written and verbal English skills.
- Attention to detail and proven time-management skills in a fast-paced, team-oriented environment.
- Problem-solver’s mindset—able to recognize issues, diagnose root causes, and propose practical fixes.
Responsibilities
- Assist customers with order-related tasks through systems like SAP/Oracle, Salesforce, and EDI portals, including entering, updating, canceling, or expediting orders and returns.
- Resolve customer inquiries about pricing, availability, delivery status, invoices, credits, and deductions, aiming for first-contact resolution.
- Identify and fix EDI “kick-out” errors and ensure accurate data.
- Follow guidelines to complete tasks on time and accurately.
- Collaborate with Supply Chain, Logistics, Finance, and Commercial
- Monitor order progress, identify potential delays, and suggest workflow improvements.
- Additional responsibilities may be assigned by management as needed.
Benefits
- We offer comprehensive healthcare, paid Holidays, tuition reimbursement, and a range of employee benefits.
- We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
- For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
