Order Management Lead

ePlus • Sterling, VA

3d • $70,000 - $90,000

About The Position

As an Order Management Lead, you will manage all orders for assigned enterprise customer(s), ensuring all defined customer expectations/SLAs are met. YOUR IMPACT The essential functions of this position include: Own the data accuracy of the orders, making sure all orders are up to date, accurate, and aligned with all business system. Provide guidance and direction to ISRs and Order Expeditors to drive quality and accuracy. Provide governance and oversight to adherence to processes and procedures. Ensure data accuracy on all orders, all updates are in accordance with documented procedures to flow appropriately to downstream systems. Track, research, and resolve order discrepancies, ensuring customer issues related to order processing, fulfillment and invoicing are addressed promptly.

Requirements

• Associates or Bachelor's degree in Business Administration, Supply Chain Management, or direct related experience preferred.
• Proven experience in order management, quoting tools, and warehouse management systems.
• Strong attention to detail and ability to maintain high accuracy while managing multiple priorities.
• Ability to troubleshoot and resolve order discrepancies with minimal supervision.
• Excellent problem-solving and analytical skills, with a proactive approach to resolving order-related challenges.
• Strong communication skills to collaborate effectively with cross-functional teams.
• Adaptability and willingness to continuously improve processes while balancing multiple tasks.
• Strong understanding of order fulfillment workflows, including inventory management, shipping coordination, configurations and return processing.
• Expertise in reporting and data analysis, to monitor order issues and trends, and optimize processes.
• Deep proficiency with Microsoft Office programs (Excel, Outlook, Word, SharePoint, PowerPoint)

Responsibilities

• Manage all orders for assigned enterprise customer(s), ensuring all defined customer expectations/SLAs are met.
• Own the data accuracy of the orders, making sure all orders are up to date, accurate, and aligned with all business system.
• Provide guidance and direction to ISRs and Order Expeditors to drive quality and accuracy.
• Provide governance and oversight to adherence to processes and procedures.
• Ensure data accuracy on all orders, all updates are in accordance with documented procedures to flow appropriately to downstream systems.
• Track, research, and resolve order discrepancies, ensuring customer issues related to order processing, fulfillment and invoicing are addressed promptly.

Benefits

• ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees