Lead Membership Coordinator

Plumpjack Management Services•Napa, CA

11d

About The Position

The Lead Membership Coordinator plays a key role in supporting the Membership Manager by overseeing day-to-day club operations, ensuring an exceptional member experience, and driving execution of membership growth initiatives. This position serves as a primary resource for club administration, cross-department coordination, and process implementation.

Requirements

College diploma or equivalent experience required.
English fluency required.
Strong proficiency in MS Excel, CRM programs, compliance and fulfillment management experience strongly preferred.
Customer service & sales focus – with the ability to up-sell and cross-sell via phone and email
Comfort acting as a key liaison between departments
Highly detail oriented, organized and efficient, with strong quality standards
Excellent written and verbal communication skills.
Courteous, professional, trustworthy, and reliable.
Ability to work weekends and adapt to a flexible schedule.

Nice To Haves

2+ years of wine club, hospitality, or DTC membership experience preferred

Responsibilities

Partner with the Membership Manager to execute membership strategy, drive retention, and achieve sales and growth goals.
Act as the Membership Manager’s key operational support and delegated lead for club related initiatives and projects.
Assist in onboarding and training tasting room teams on membership programs, sign-up processes, and club benefits.
Lead the execution of all tactical aspects of club runs including but not limited to batch set-up processing, converting declines, and ensuring orders ship according to established timelines.
Serve as the primary contact for member inquiries and problem solving.
Maintain a luxury-level service experience consistent with PlumpJack Collection standards.
Manage Winery Membership email inbox.
Oversee returned shipments from fulfillment database for DTC departments.
Assist where needed with wine club member events.
Perform other duties as assigned.