Coordinator - Membership

Centers•Huntington, WV

1d•Onsite

About The Position

Overview CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients. Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view). Responsibilities The Coordinator - Membership Services serves as the liaison between the recreation center and prospective and current members. Responsibilities include leadership and management of student staff, membership sales, program registration processes, customer service and equipment issue operation, and student training and development. This position works on-site at the Marshall Recreation Center client location. Located in Huntington, West Virginia, the Marshall Recreation Center supports a vibrant campus and regional community with programs, services, and facilities that promote wellbeing, belonging, and lifelong recreation. Essential Functions Process and audit member services and program registration paperwork and billing; Reconcile monthly automatic payments Process, review, and audit parking applications Drive membership revenue through proactive membership sales, strategic upselling, and targeted promotions, actively engaging prospective and current members to increase conversions, upgrades, and renewals Lead and manage a membership retention program, including membership database management, appreciation initiatives, renewals and cancellations, corporate account management and locker renewals Oversees the ordering, inventory, and overall management of all staff uniforms, ensuring accurate sizing, timely fulfillment, proper branding, and adequate stock levels Responsible for the preparation, forecasting and monitoring of income and expense budgets as it relates to areas of responsibility Prepares and delivers required and requested reports and data to the client and CENTERS central office Assist with development and enforcement of policies and procedures Oversee and manage member rewards program and/or participation tracking Source, purchase, and inventory pro shop items for resale Serve on various committees representing department for both the client and CENTERS Staff Supervision Hire, train, schedule and evaluate part-time staff direct reports and assist with indirect reports Responsible for approving timecards and preparing necessary documents/reports in preparation for payroll Create, encourage, and support professional development opportunities for staff including professional association involvement, training programs, and individual mentoring Site Specific Assist with annual member survey development and distribution Represent department at campus orientations, information fairs, and other campus events Assist with student employment recruitment information and orientation sessions Support office operations by managing office supplies, equipment, and assisting with administrative functions Qualifications Education and Experience Bachelor’s degree required or 4 or more years of work experience At least 2 years of progressive experience Demonstrated experience within member management software Demonstrated experience with customer service Skills and Abilities Leadership and supervisory abilities Ability to work as part of, and lead, a team that collaborates effectively with colleagues Entrepreneurial spirit and enthusiasm Analytical skills to: identify problems, assess alternatives, and render consistent, logical decisions Ability to thrive in an environment that values high expectations, accountability, and balanced lifestyle choices Current American Red Cross CPR/AED/FA certification (or willing to obtain) Work Environment and Physical Demands Work Environment Physical presence on-site at client location Office environment/event environment Moderate to loud noise Work within a non-smoking environment Must be able to work a variety of hours in order to accommodate events Evening/Weekend work responsibility as required Physical Demands Sitting at desk or table for at least 50% of the work day Working in an events environment must be able to traverse throughout buildings and campus Regularly ascending/descending building levels and occasionally ladders or stools Must be able to lift, move and set up items weighing as much as 50 lbs. Must be able to discuss, converse with, and exchange accurate information with event patrons, staff, stakeholders, etc. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Bachelor’s degree required or 4 or more years of work experience
At least 2 years of progressive experience
Demonstrated experience within member management software
Demonstrated experience with customer service
Leadership and supervisory abilities
Ability to work as part of, and lead, a team that collaborates effectively with colleagues
Entrepreneurial spirit and enthusiasm
Analytical skills to: identify problems, assess alternatives, and render consistent, logical decisions
Ability to thrive in an environment that values high expectations, accountability, and balanced lifestyle choices
Current American Red Cross CPR/AED/FA certification (or willing to obtain)

Responsibilities

Process and audit member services and program registration paperwork and billing
Reconcile monthly automatic payments
Process, review, and audit parking applications
Drive membership revenue through proactive membership sales, strategic upselling, and targeted promotions, actively engaging prospective and current members to increase conversions, upgrades, and renewals
Lead and manage a membership retention program, including membership database management, appreciation initiatives, renewals and cancellations, corporate account management and locker renewals
Oversees the ordering, inventory, and overall management of all staff uniforms, ensuring accurate sizing, timely fulfillment, proper branding, and adequate stock levels
Responsible for the preparation, forecasting and monitoring of income and expense budgets as it relates to areas of responsibility
Prepares and delivers required and requested reports and data to the client and CENTERS central office
Assist with development and enforcement of policies and procedures
Oversee and manage member rewards program and/or participation tracking
Source, purchase, and inventory pro shop items for resale
Serve on various committees representing department for both the client and CENTERS
Hire, train, schedule and evaluate part-time staff direct reports and assist with indirect reports
Responsible for approving timecards and preparing necessary documents/reports in preparation for payroll
Create, encourage, and support professional development opportunities for staff including professional association involvement, training programs, and individual mentoring
Assist with annual member survey development and distribution
Represent department at campus orientations, information fairs, and other campus events
Assist with student employment recruitment information and orientation sessions
Support office operations by managing office supplies, equipment, and assisting with administrative functions