Lead Medical Support Assistant

Department of Veterans Affairs•Milwaukee, WI

32d•Onsite

About The Position

This position is located at the Clement J. Zablocki VA Medical Center, Milwaukee, Wisconsin, in the Acute Care Inpatient Nursing Division, Administrative Support Program. Incumbent will normally work in their assigned area, but could be reassigned to work in another area if necessary. VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Lead MSA duties include, but are not limited to: Distribute and balance the workload among employees in accordance with established work flow or job specialization, assure timely accomplishment of the assigned workload, and assure that each employee has enough work to keep busy; Keep in touch with the status and progress of work, and make day- to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs which cannot be disposed of promptly; Estimate and report on expected time of completion of work, and maintain records of work accomplishments and time expended and prepare production reports as requested; Instruct employees in specific tasks and job techniques and make available written instructions, reference materials and supplies; Give on the job training to new employees in accordance with established procedures and practices; Maintain a current knowledge and answer questions of other employees on procedures, policies, directives, etc Inpatient: In addition to the general duties listed above, Lead MSAs are responsible for; timely accurate and appropriate processing all admissions, transfers, and discharges to the assigned inpatient areas, assist in processing all emergency transfers to other VA facilities or private hospitals; preparing for scheduled admissions to include giving scheduled admission list to each days admitting team, knowing which team is on call daily; updating BMS multiple times during the shift based on interpreting physician's orders; timely and accurate completion of the inpatient kardex; verifying physician orders and taking appropriate established procedures for those orders; entering timely hoptel requests (note), preop notes, and precardiac cath notes; courtesy answering the patient jeron calls, routing it appropriately to the nurse or aide, set the jeron pagers up for current and/or oncoming shift; calling for Code4 or rapid responses, following established procedures regarding both; providing front line hardware and software support to the medical staff in their assigned areas, only referring more complex matters to the IRM or CPRS helpline. Outpatient: In addition to the general duties listed above, Lead MSAs are responsible for updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients, other VAs, and/or private sector medical centers; coordinating information and actions related to patient care and services; scheduling appointments in accordance with VHA national scheduling guidelines, entering scheduled admissions; preparing educational materials as directed by others for various patient education initiatives; entering work orders for their assigned areas; calling for Code4 or rapid responses, following established procedures regarding both; providing front line hardware and software support to the medical staff in their assigned areas, only referring more complex matters to the IRM helpdesk or CPRS helpline. Performs other duties as assigned.

Responsibilities

Distribute and balance the workload among employees
Keep in touch with the status and progress of work
Estimate and report on expected time of completion of work
Instruct employees in specific tasks and job techniques
Give on the job training to new employees
Process all admissions, transfers, and discharges to the assigned inpatient areas
Assist in processing all emergency transfers to other VA facilities or private hospitals
Prepare for scheduled admissions
Update BMS multiple times during the shift based on interpreting physician's orders
Complete the inpatient kardex
Verify physician orders and taking appropriate established procedures for those orders
Enter timely hoptel requests (note), preop notes, and precardiac cath notes
Answer the patient jeron calls, routing it appropriately to the nurse or aide, set the jeron pagers up for current and/or oncoming shift
Call for Code4 or rapid responses, following established procedures regarding both
Provide front line hardware and software support to the medical staff
Update information in the Insurance Capture Buffer (ICB) system
Obtain medical information from patients, other VAs, and/or private sector medical centers
Coordinate information and actions related to patient care and services
Schedule appointments in accordance with VHA national scheduling guidelines, entering scheduled admissions
Prepare educational materials as directed by others for various patient education initiatives
Enter work orders for their assigned areas