Clinical Support Supervisor/Lead Medical Assistant

Noorda College of Osteopathic Medicine•Provo, UT

16d•Onsite

About The Position

We are seeking a highly organized, patient-focused Clinical Support Supervisor to join our growing clinic team. This is a multi-functional role that combines hands-on clinical support with leadership and operational oversight of the clinic’s back-office and clinical support staff. In this role, you will supervise medical assistants and student volunteers while actively supporting providers throughout the full patient care experience. You will play a key role in ensuring efficient clinic operations, exceptional patient care, and strong communication between providers, staff, and patients.

Requirements

Minimum of High School Diploma or GED
CMA, CNA, EMT, phlebotomy or on-the job training in a clinical support position required
Active BLS certification
Minimum 1-year prior experience working in a healthcare setting (volunteer and/or student experience will be considered)
Minimum 1-year related experience (customer service, patient care, athletic training, etc.)

Nice To Haves

Additional administrative and/or medical related education/certifications are a plus

Responsibilities

Oversee daily clinical support operations, staffing, schedules, and office flow
Supervise, train, and support clinical staff and student volunteers
Monitor clinic schedules, staffing levels, and clinical supply inventory
Assist with EMR charting templates, scribing, and order management
Prepare for and assist with procedures, including functioning as first assist for sterile procedures
Manage patient visits from intake through follow-up, including rooming, HPI summaries, orders, referrals, and prior authorizations
Coordinate patient communication, education, follow-up care, and test results
Serve as a liaison between patients, providers, and external referral partners
Complete clinical and administrative tasks as assigned