Lead Medical Support Assistant

Department of Veterans Affairs • Tucson, AZ

33d • Onsite

About The Position

This Lead Medical Support Assistant provides support work in connection with the care and treatment given to patients in a ward, clinic or other such unit as assigned. Lead MSAs perform a variety of support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide patient care. Duties Include but Not Limited to: The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts. Responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Other assignments include, but are not limited to: scheduling, canceling, re-scheduling patient' s appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). Administrator of all Secure Messages from patients. They review the messages and act on them within the scope of their practice. The Lead MSA must demonstrate technical competency in the above processes and be able to train others in their use. Responsible for running reports on the Audiocare system, Incomplete Encounter Reports, daily workload and consult reports, provider productivity report, complete clinic cancellations within the timeframe set forth by the local facility, and create new/format existing clinics for individual services.

Responsibilities

• Monitors and makes work assignments
• Provides input on performance
• Resolves daily workplace issues
• Maintains efficient workflow
• Assuring coverage of all areas of responsibility
• Conducting ongoing reviews to ensure quality of work
• Ensuring accurate and timely scheduling of appointments
• Providing guidance to staff members to include changes in policies and procedures
• Distributing and balancing workload
• Creating and maintaining employee work schedules
• Orienting and providing on-the job training for new and current employees
• Ensuring all training requirements are met
• Organizing the work structure of his/her assigned areas
• Acting as liaison between MSA and staff in order to resolve day to day conflicts
• Scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
• Scheduling, canceling, re-scheduling patient' s appointments and/or consults
• Entering no-show information
• Monitoring the electronic wait list
• Preparing for clinic visits
• Monitoring both inpatient and outpatient appointments for areas of responsibility
• Ensuring encounter forms are completed in order to obtain appropriate workload credit
• Verifying and updating demographics and insurance information
• Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
• Performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.)
• Administrator of all Secure Messages from patients
• Running reports on the Audiocare system, Incomplete Encounter Reports, daily workload and consult reports, provider productivity report, complete clinic cancellations within the timeframe set forth by the local facility, and create new/format existing clinics for individual services.

Benefits

• Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees