Lead Medical Support Assistant

Department of Veterans Affairs-posted 25 days ago
Full-time • Mid Level
Onsite • Austin, TX
5,001-10,000 employees
Administration of Human Resource Programs
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The Lead MSA will serve in Primary Care (Ambulatory Care North) service located in Central Texas Veterans Health Care System (CTVHCS). The incumbent will act in the capacity of liaison/expeditor between patients and clinical staff as well as specialty staff and ancillary services. They will serve as a knowledge reference for staff regarding programs and processes conducted in the Ambulatory Care North.

  • Responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit.
  • The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.
  • Assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
  • Ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.
  • Assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services.
  • Must have knowledge of clinic procedures and regulations; basic medical terminology, skill in operating computer systems and applications, such as VistA, CPRS, and Microsoft applications to accurately enter or extract information.
  • Performs a variety of administrative functions associated with patient care and treatment in one of several clinics performing a variety of medical services.
  • Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
  • Assures AMSA/MSA staff explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.
  • Assures staff collects, scans, and updates health insurance information serving a major role in the revenue process.
  • Distribute and balance workload amongst employees including him/her in accordance with established workflows and schedules.
  • Ensure timely accomplishment of the assigned workload and assure that each employee has enough to keep them busy.
  • Keep in touch with the status and progress of work and make day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise such as backlogs which cannot be disposed of promptly. Work should be monitored so that backlogs do not occur.
  • Give on-the-job training to employees in accordance with established policies and practices.
  • knowledge of clinic procedures and regulations
  • basic medical terminology
  • skill in operating computer systems and applications, such as VistA, CPRS, and Microsoft applications to accurately enter or extract information
  • Competitive salary and regular salary increases
  • Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
  • Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
  • Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
  • Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
  • Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
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