Lead Medical Support Assistant
About The Position
The Lead Medical Support Assistant (MSA) is in the Community Care department and works collaboratively in an interdisciplinary coordinated care delivery model. The Lead MSA provides advanced specialized and expert clerical and administrative patient support in the coordination, care, and treatment provided to patients through the Community Care processing procedures at the VA Central Iowa Health Care System (VACIHCS), which includes the Community Based Outreach Clinics (CBOCs). The Lead MSA monitors and may make work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow. Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work and consult status/metrics; ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; distributing and balancing workload; orienting and providing on-the-job training for new and current employees; ensuring all staff development and training requirements are met; provide feedback staff competency and coordinate training/education plans in areas needing improvement or new initiatives implemented in work processes. The Lead MSA at this level assists with day to day administrative operation in support of clinical services and work assignments related to and not limited to: Emergent Care Authorization Tool (ECAT), Front Desk duties, Geriatric Extended Care authorizations (Community Home Health, Nursing Services), scheduling, customer service, medical records, database/software support packages, and staff training; advanced working knowledge of administrative support functions in relation to program management and strategic initiatives; provides feedback related to changes in processes, space, staff, budget and equipment based on experience and knowledge of technical operations, workload demands, and changing functions of Community Care; organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines and/or assigned areas; acts as a liaison between MSA and staff to resolve day to day conflicts; communicates with individuals to obtain the desired effect, ensuring compliance with established policies and regulations and assists in the development and recommendations for policy related to administrative support functions; reviews and monitors data to ensure all reports are complete and accurate.
Requirements
- Advanced working knowledge of administrative support functions in relation to program management and strategic initiatives
Responsibilities
- Monitors and may make work assignments
- Provides input on performance
- Resolves daily workplace issues
- Maintains efficient workflow
- Assuring coverage of all areas of responsibility
- Conducting ongoing reviews to ensure quality of work and consult status/metrics
- Ensuring accurate and timely scheduling of appointments
- Providing guidance to staff members, to include changes in policies and procedures
- Distributing and balancing workload
- Orienting and providing on-the-job training for new and current employees
- Ensuring all staff development and training requirements are met
- Provide feedback staff competency and coordinate training/education plans in areas needing improvement or new initiatives implemented in work processes
- Assists with day to day administrative operation in support of clinical services and work assignments related to and not limited to: Emergent Care Authorization Tool (ECAT), Front Desk duties, Geriatric Extended Care authorizations (Community Home Health, Nursing Services), scheduling, customer service, medical records, database/software support packages, and staff training
- Provides feedback related to changes in processes, space, staff, budget and equipment based on experience and knowledge of technical operations, workload demands, and changing functions of Community Care
- Organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines and/or assigned areas
- Acts as a liaison between MSA and staff to resolve day to day conflicts
- Communicates with individuals to obtain the desired effect, ensuring compliance with established policies and regulations and assists in the development and recommendations for policy related to administrative support functions
- Reviews and monitors data to ensure all reports are complete and accurate
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Administration of Human Resource Programs
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
