Lead Medical Scheduler

Pandya Medical Center•Duluth, GA

31d•Onsite

About The Position

At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta, offering strong growth opportunities and robust benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center. We are seeking a dedicated Scheduling Lead to manage the daily operations of our scheduling department. This role is responsible for executing all core scheduling tasks while also providing leadership and support to a team of schedulers. The Scheduling Lead plays a critical role in ensuring patient appointments are scheduled accurately and efficiently, contributing to a seamless patient experience. If you are organized, proactive, and committed to delivering high-quality patient care, this is an excellent opportunity to lead within a dynamic and growing medical practice.

Requirements

Minimum of 2–3 years of experience supervising a medical scheduling team.
Strong customer service background required.
High School Diploma or equivalent (required).
Strong communication and leadership abilities.
Proficient in Google Suite (Docs and Sheets)
Ability to manage multiple tasks in a fast-paced environment.
Calm, compassionate, and solution-focused under pressure.
Knowledge of HIPAA compliance and patient confidentiality practices.
Excellent problem solving, leadership, and customer service skills.

Nice To Haves

Experience with AthenaHealth EHR is preferred or other similar EHR systems such as Epic, or eClinicalWorks

Responsibilities

Supervise, support, and assign duties to the scheduling team.
Ensure accuracy and consistency in daily provider schedules across all PMC locations.
Handle escalated patient inquiries via phone, portal, or email with professionalism and empathy.
Assist with hiring, onboarding, and ongoing training of scheduling staff.
Monitor team performance and provide coaching, feedback, and performance evaluations.
Communicate protocol and procedural updates across departments.
Act as the primary point of contact for scheduling-related issues, including coordination with IT and phone vendors during service disruptions.
Prepare and analyze scheduling reports to assist in staffing and operational decisions.
Enforce attendance policies and approve time-off requests.
Travel to other office locations as needed.