Medical Scheduler

TEKsystems•Berwyn, IL

2d•$19 - $22•Onsite

About The Position

This position provides high‑quality, patient‑focused customer service by managing a high volume of inbound and outbound calls related to medical imaging scheduling and registration. The role plays a key part in ensuring accurate data entry, efficient scheduling, and excellent communication with patients, families, and clinical partners. All work is completed in Epic, following department guidelines and HIPAA standards.

Requirements

High school diploma or GED
Strong medical terminology knowledge
Prior medical scheduling or healthcare call center experience
Experience working with clinicians, nurses, and providers
Comfortable handling high‑volume phone environments
Strong attention to detail and accuracy when working in patient charts
Ability to multitask, prioritize, and think critically
Passion for patient care and providing a high level of service to families

Nice To Haves

Epic experience
Experience with any EMR system
Bilingual skills

Responsibilities

Manage 100+ inbound and outbound calls per day, primarily focused on scheduling medical imaging appointments
Schedule appointments across five imaging modalities, including: X‑ray Ultrasound MRI CT Pediatrics Nuclear Medicine
Average call length is approximately 5 minutes, with more complex modalities requiring additional time and coordination
Create and update patient charts in Epic, including demographic and insurance information
Accurately enter written and faxed provider orders into Epic and route documentation to the appropriate department (HIM)
Transcribe new referrals from phone or fax and submit for clinical triage per division guidelines
Verify insurance eligibility, obtain referrals, and collect patient financial responsibilities (copays, balances, self‑pay, estimates)
Provide patients and families with clear next steps and expectations for upcoming visits
Respond to hospital and department-related inquiries from patients, parents, providers, nurses, and internal staff
Facilitate effective communication by retrieving, documenting, and distributing messages through Epic or other systems
Follow established scheduling guidelines and use internal knowledge‑based tools to support accuracy and efficiency
Meet department performance metrics, quality standards, and service level expectations
Maintain patient confidentiality and strict adherence to HIPAA regulations