Lead Medical Assistant

UnitedHealth Group•Newburgh, NY

4d•$20 - $36

About The Position

Optum NY, is seeking a Lead Medical Assistant to join our team in Newburgh, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. The Lead Medical Assistant (MA) participates in providing patient care at an expert skill level. They have a duty to provide a standard of care that exceeds that of a reasonably competent and knowledgeable Medical Assistant. The Lead MA conducts training and onboarding of MA staff. The expectation is 50%25 of time is spent on clinic specific initiatives that drive continuous process and metrics improvement in their clinic and enhance developing their leadership skills.

Requirements

High School Diploma or GED
Graduate of an accredited Medical Assistant program OR 1 year of directly related experience without certification
BLS certification through the American Heart Association
Basic medical/nursing terminology
Computer proficiency

Responsibilities

Performs all duties at the expert level within the scope of a Medical Assistant’s scope of practice.
Operates diagnostic equipment (cannot interpret tests), remove staples from superficial wounds, changes wound dressing and obtains cultures, administers non intravenous medication performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs.
Performs quality control checks on equipment.
Prepares and sterilizes medical equipment using the autoclave
Spends 50%25 of time dedicated to clinic metrics/projects/initiatives as assigned by clinic leadership to support and drive workflow & process improvement within the clinic
Proactively identifies solutions to non-standard requests and solves moderately complex problems on their own.
Applies expert knowledge and skills to a range of moderately complex activities
Records patient care documentation in the medical record accurately and in a timely manner.
Identifies when other MA’s documentation is incorrect and alerts clinic leadership
Recognized as a “champion” and serves as MA mentor and trainer and provides expertise as SME to MA staff
May assist to coordinate work of other team members
Promotes positive work environment in the clinic as a culture ambassador
Coordinates patient care as directed by provider, and policies/procedures
Organizes exam and treatment rooms, stocks and cleans rooms and sterilizes instruments
Gathers supplies as per provider direction.
Ensures that supplies are available, stock is inventoried, log data is accurate and supplies are rotated.
Follows up with discrepancies
Creates and maintains an environment that supports infection prevention
Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge
Supports and follows Standard Delegation of Orders
Ensures that all MAs are aware of training they must receive to continually improve performance