Lead Medical Aesthetician/Laser Technician - Coachlight Clinic

Cosmetic Physician Partners•Ankeny, IA

About The Position

The Lead Medspa Aesthetician/Laser Technician will be responsible for the delivery of elective skin care services (including lasers, skin tightening, microneedling, facials and CoolSculpting) – while serving as a clinical leader within the aesthetic team and working under the supervision of Dr. Robbins. Other responsibilities include patient education on treatment plans. Ensuring patient satisfaction, product recommendation, and retention.

Requirements

8-10 years experience working as a laser technician and medical aesthetician.
Must have an existing clientele base.
High school diploma
Licensed Iowa Aesthetician.
Must have experience with medical grade facials, and skin care.
Possesses wide-ranging knowledge of skin care treatments, elective/aesthetic services and products.
Substantial knowledge of medical office procedures and terminology.
Appropriate telephone etiquette and excellent communication skills.
Computer skills.
Obtains patient signatures on appropriate forms.
Good problem-solving and analytical skills.
Ability to work as a team member.
Well-organized with attention to detail.
Ability to manage multiple projects simultaneously.
Treats patients and co-workers with respect.
Empathetic with patient’s needs and concerns.

Nice To Haves

Prior experience in a lead, senior, or mentorship capacity strongly preferred.
College degree a plus.
RN license in the state of Iowa a plus.

Responsibilities

Serves as the clinical lead for aesthetic services, ensuring consistency, safety, and quality of all treatments.
Provides patients with complimentary consultations including nonsurgical and skin care consultations.
Provides patients with instructions and educational materials that relate to their unique skin type and recommend adjustments to their skincare regimen as appropriate.
Determines patient skin care goals and objectives; recommends products and services that can reasonably facilitate attainment of those goals.
Seeks advice and supervision of physician as required on treatment protocols and notifies the physician of any patient noncompliance/issues.
Responsible for the coordination of any correspondence to patients regarding their skin care treatment plan, product usage, or home care instructions.
Maintains patient medical records includes consultation discussions, detailing all treatment procedures, elective products, medication history, email and phone communications and educational materials received. All documentation must be completed within 48 hours of patient’s appointment.
Performs treatments according to patient skin type, based on education and type of machine using to performing the treatment. Must be fulling trained on machine before treating paying patient.
Works diligently to build new clientele and keep existing clientele coming back.
Follows the Employee Manual Policy book and all HIPAA compliance requirements.
Maintains treatment rooms and work areas in compliance with OSHA standards.
Monitors equipment to ensure proper operation and maintains said equipment in accordance with manufacturer guidelines.
Participates and attends in-service educational programs, staff meetings, office events/seminars, community events representing the clinic.
Tracks referral sources, sends thank-you letters to the source and existing patients as ways to build clientele and make the patient and the referral feel special. Use referral cards and promote discount/cross-selling opportunities to new and existing patients.
Requests and stocks inventory and supplies as needed for maintaining treatment rooms and retail areas.
Maintain a valid aesthetician or registered nursing license in accordance with state regulations.
Shares cleaning duties with the team and general duties as assigned.