Lead IT Support Specialist (Remote)

Office Depot • Boca Raton, FL

2d • Remote

About The Position

The Lead IT Support Specialist plays a vital role in ensuring the reliability and efficiency of an organization’s technology infrastructure. This position will deliver IT support capabilities to ODP’s distribution network and serve as the primary point of contact for employees experiencing technical difficulties, providing prompt and effective support to minimize downtime and maintain productivity. The role requires excellent communication skills, a customer-focused attitude, and the ability to explain technical concepts to non-technical users. By maintaining detailed documentation and collaborating with other IT professionals, the IT Support Specialist helps to create a secure, stable, and user-friendly IT environment that supports the organization’s goals and operations. This role will also coach and mentor junior members of the team. The Lead IT Support Specialist will provide high-level technical support to company executives, ensuring seamless operation of all IT systems and devices. This role will serve as the primary point of contact for troubleshooting, resolving complex technical issues, and managing IT requests for senior leadership. The ideal candidate will demonstrate exceptional communication skills, discretion, and a proactive approach to supporting executive needs in a fast-paced environment.

Requirements

• Level of Formal Education: Bachelor's degree or equivalent experience
• Area of Study: Computer Science, Information Technology
• Minimum Years of Experience: 6
• Type of Experience: Systems Engineering / Applications Development
• Technical Competencies & Information Systems: Microsoft Word Excel PowerPoint
• Skills & Abilities: Demonstrated self-starter capable of excelling in a fast-paced, high-energy environment
• Demonstrated fundamental engineering knowledge
• Demonstrated knowledge of lean philosophy
• Ability to communicate ideas/solutions using well organized, comprehensible written reports, group presentations, and one-one-one interactions
• Proven experience solving complex problems in a multi-platform systems environment
• Demonstrated comprehensive expert knowledge and exceptional insight into the information technology industry
• Prior experience providing executive IT support
• Language Skills: Excellent English written and verbal communication skills

Responsibilities

• Technical Support: Provide first-line support for hardware, software, and network issues via phone, email, or in-person.
• Troubleshooting: Diagnose and resolve technical problems with desktops, laptops, printers, mobile devices, and other IT equipment.
• Mentoring: Help junior members of the team excel in their roles.
• System Maintenance: Perform routine maintenance tasks such as updates, backups, and system monitoring.
• User Assistance: Assist users with account setup, password resets, software installations, and general IT inquiries.
• Documentation: Maintain accurate records of support requests, solutions provided, and system changes.
• Executive IT Support: Provide high-level technical support to company executives, serving as the primary point of contact for troubleshooting, resolving complex IT issues, and managing IT requests to ensure seamless operation of all systems and devices.

Benefits

• The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!
• You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees