Lead IT Support Specialist

Delinea • San Francisco, CA

3d • Hybrid

About The Position

Our growing technology company seeks an experienced IT professional to join our elite team. We are looking for a self-motivated, customer service-oriented Lead IT Support Specialist to provide internal technical support in an efficient and accurate manner, serve as a senior escalation point for complex issues, and deliver high-touch, white-glove support to executive leadership. This role will partner closely with C-suite stakeholders, ensuring a seamless and secure technology experience through professionalism, discretion, and urgency. You will advise project teams on technology needs while contributing to the stability, maintenance, and continuous improvement of our IT systems, serving as a trusted front line and technical leader across the organization. Ideally, the right candidate will be based in the San Francisco, CA metropolitan area. This position is not fully remote and requires regular in-office presence to support local operations. Hybrid flexibility may be available depending on business needs; however, this role will have a higher expectation of in-office engagement.

Requirements

• 5–8+ years of experience in IT support, systems administration, or a related technical role, including direct executive-level support
• Advanced hands-on hardware, software, and network troubleshooting experience across Windows and macOS environments
• Strong experience supporting collaboration platforms including Microsoft Teams (including Teams Rooms), Zoom, webinar platforms, and executive audio/video conferencing systems
• Demonstrated ability to provide white-glove, high-touch support to senior leadership with professionalism, discretion, and urgency
• Experience with VoIP systems, VDI environments (e.g., Windows 365), and enterprise workstation platforms (Dell, Lenovo, Surface, and Apple devices)
• Familiarity with virtualization technologies such as VMware Workstation or Hyper-V
• Working knowledge of PowerShell scripting, Windows task scheduling, and backup/recovery methodologies
• Experience with Help Desk service management platforms (e.g., Zendesk, JSM, ServiceNow)
• Strong understanding of remote access technologies and modern endpoint management concepts
• Willingness to respond to critical incidents or executive support needs outside standard business hours
• Exceptional interpersonal, written, and verbal communication skills with a polished executive presence
• Highly self-motivated, detail-oriented, and capable of prioritizing effectively in high-pressure environments

Nice To Haves

• Relevant certifications such as A+, Network+, Server+, MCP, or equivalent experience preferred

Responsibilities

• Perform daily system monitoring, verifying the integrity and availability of hardware, server resources, systems, and key processes; review system and application logs to ensure operational stability.
• Provide OS, application, hardware, VoIP, and collaboration support for on-site and remote users, serving as a senior escalation point for complex issues.
• Deliver high-touch, white-glove technical support to executive leadership, including proactive troubleshooting, confidentiality, and rapid response.
• Provide advanced audio/video conferencing and meeting room support, ensuring seamless executive meetings, presentations, and hybrid collaboration sessions.
• Perform desktop/laptop hardware upgrades and manage hardware and software inventory lifecycle processes.
• Ensure seamless employee onboarding and offboarding, including account provisioning, executive-level device preparation, basic training, and directory maintenance.
• Create and maintain organized system documentation, improve IT-related processes, and contribute to project planning, deployment, maintenance, and decommissioning of IT systems.

Benefits

• We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed