IT Support Specialist

Origin Bank • Monroe, LA

1d

About The Position

Your Career. Your Story. Let's Write the Next Chapter Together. At Forth Insurance, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education. What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future. If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us. Job Description First level, Tier I, Investigates and resolves software and hardware problems of computer users. Word Duties and Responsibilities include the following. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error and/or determines whether problem is caused by hardware such as Windows operating systems, printers, cables, mobile devices, or peripherals. Assist users with account setup, password resets, and basic permissions using Microsoft Entra ID (Azure AD) Install, configure, and update software and hardware Resolve Microsoft 365 application issues (Outlook, Teams, OneDrive, SharePoint) Escalate complex or unresolved issues to higher-level IT staff Assist with workstation setups, equipment moves, and inventory tracking Create and manage user accounts, licenses, and group memberships Onboard and offboard employees (account setup, equipment provisioning, access removal) Configure email, Outlook profiles, and mobile device email access Familiarity with Microsoft 365, Active Directory, and ticketing systems Basic understanding of networking concepts Supervisory Responsibilities This job has no supervisory responsibilities. Competencies - To perform the job successfully, an individual should demonstrate the following competencies: Analytical and Design - Collects and researches data; Demonstrates attention to detail. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations. Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Communicates technical information to non-technical personnel; Learns and supports new systems and applications; Identifies and resolves computer system malfunctions and operations problems. Interpersonal Skills/Customer Service - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Remains open to others' ideas and tries new things; Responds to requests for service and assistance. Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Puts success of team above own interests; Supports everyone's efforts to succeed. Organizational Support - Follows policies and procedures; Supports organization's goals and values. Judgment and Motivation - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions. Quality and Quantity - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Completes work in timely manner; Works quickly. Safety and Security - Uses equipment and materials properly. Adaptability, Initiative and Innovation - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; Asks for and offers help when needed; Displays original thinking and creativity; Meets challenges with resourcefulness. Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED) and two to three years of IT technical and troubleshooting related experience, or Bachelor's degree (B. A.) from four-year college or university preferred and one year of IT technical and troubleshooting related experience. Computer Skills To perform this job successfully, an individual should have advanced knowledge of the Internet and Microsoft Office Suite, including but not limited to Word, Excel, PowerPoint, Outlook and Publisher. Must be proficient with Microsoft Operating Systems. Must be able to perform and demonstrate good technical troubleshooting abilities. Proficient in working and installing IT hardware and software. Ability to learn insurance-specific software including Applied Epic. Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment The noise level in the work environment is usually moderate. This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank’s sole discretion. Word Compensation Details We believe in competitive compensation. The minimum average base pay for this position based on market is: $45,656.00 Word The minimum base pay could be increased based on factors such as skills, education, or experience. The base pay listed does not include incentives, bonuses, or benefits. We also offer a generous benefits package (more information on benefits can be found here). Word Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Know Your Rights Our goal is to enhance the personal finances and business potential of our clients through professional insurance planning, expert financial advice, and excellent customer services.

Requirements

• High school diploma or general education degree (GED) and two to three years of IT technical and troubleshooting related experience, or Bachelor's degree (B. A.) from four-year college or university preferred and one year of IT technical and troubleshooting related experience.
• Advanced knowledge of the Internet and Microsoft Office Suite, including but not limited to Word, Excel, PowerPoint, Outlook and Publisher.
• Proficient with Microsoft Operating Systems.
• Must be able to perform and demonstrate good technical troubleshooting abilities.
• Proficient in working and installing IT hardware and software.
• Ability to learn insurance-specific software including Applied Epic.

Responsibilities

• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error and/or determines whether problem is caused by hardware such as Windows operating systems, printers, cables, mobile devices, or peripherals.
• Assist users with account setup, password resets, and basic permissions using Microsoft Entra ID (Azure AD)
• Install, configure, and update software and hardware
• Resolve Microsoft 365 application issues (Outlook, Teams, OneDrive, SharePoint)
• Escalate complex or unresolved issues to higher-level IT staff
• Assist with workstation setups, equipment moves, and inventory tracking
• Create and manage user accounts, licenses, and group memberships
• Onboard and offboard employees (account setup, equipment provisioning, access removal)
• Configure email, Outlook profiles, and mobile device email access
• Familiarity with Microsoft 365, Active Directory, and ticketing systems
• Basic understanding of networking concepts

Benefits

• competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education
• unique initiatives like our Dream Manager program
• one-on-one guidance from a nationally certified health and wellness coach
• free access to certified financial professionals who are here to help you plan for your future
• generous benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED