IT Support Specialist

Million Dollar Baby Co•Pico Rivera, CA

1d•$65,000 - $73,000

About The Position

Million Dollar Baby Co. started in 1990 and is proudly family-owned and operated in Los Angeles. Since then, MDB has grown to 7 distinct brands of children’s furnishings ranging in style, aesthetic, and price, while carrying some of the industry’s most eco-conscious and award-winning designs. We can be found in retailers like Target and Amazon, and specialty retailers like Pottery Barn Kids and Crate & Barrel. Under the Million Dollar Baby Co. parent company are our family of brands: Babyletto, daVinci, Nursery Works, and Namesake. We’re proud to offer the most Greenguard Gold–certified cribs on the market and to use FSC-certified sustainable wood across our brands whenever possible. We’ve also pioneered Styrofoam-free packaging for several of our best-selling collections — an innovation that reduces waste while protecting our products during shipment. At Million Dollar Baby Co., our team members are our #1 priority, and we partner with exceptional partners and retailers around the world who share our core values: Treat Your Team Like Family — lead with respect, gratitude, empathy, and kindness. Make an Impact, Drive Results — focus on meaningful work that moves families forward. Deliver a “Wow” Customer Experience Every Time — every detail matters. Strive for Continuous Improvement & Learning — keep growing, keep getting better. Cultivate Quality Conversations — communicate honestly and thoughtfully to build trust. Over the years, our commitment to people, innovation, and a positive workplace culture has earned us five consecutive “Best Place to Work” awards, one of the best workplaces by “Built in LA” , a 4.6 rating on Glassdoor , and 13 years on the Inc. 5000 Fastest Growing Companies list — recognitions that reflect the heart of who we are and the community we’re proud to build. We’d love to talk to you! Million Dollar Baby Co. is looking for an IT Support Specialist to provide technical assistance to our associates. We're seeking a versatile and enthusiastic support technician to set up and deploy hardware and software, as well as deliver top-notch end-user support. This role will work closely with our systems and data teams.

Requirements

Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Previous experience in a helpdesk or IT support role, preferably 1-2 years.
Basic understanding of computer hardware, software, and networking principles
Familiarity with helpdesk software and ticketing systems
Experience with provisioning and deploying computers
Legendary customer service and deskside manner
Ability to troubleshoot and resolve technical issues effectively and efficiently
Ability to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously
Eager to embrace new technologies and adapt to changing IT environments

Nice To Haves

Warehouse IT support is a plus

Responsibilities

Provide internal helpdesk support for Million Dollar Baby associates, contractors, and visitors
Respond to, record, track, and resolve tickets using our helpdesk software—attention to detail is essential
Monitor, triage, and assign Tier 1 helpdesk requests
Maintain and update the internal IT knowledgebase
Create documentation for new issues or deployments
Provision laptop and desktop computers (Windows 11 and MacOS) for onboarding and replacements
Troubleshoot and resolve hardware, software, or basic network issues for end-users in the office and warehouse
Support and troubleshoot the A/V setup for video conferencing, including Zoom and Zoom Rooms, Slack, and conference room technology
Setup and tear down audio/visual equipment for company-wide events
Assist with IT projects and other tasks as needed
Research and present emerging technologies to the team