IT Support Specialist

CHAOS Industries • Washington, DC

10h • Onsite

About The Position

As an IT Support Specialist at our beautiful Washington D.C. office, you will serve as the primary point of contact for all local IT needs. In this hands-on role, you'll ensure a seamless and high-quality IT support experience for our executive team and staff by resolving technical issues, managing hardware and software provisioning, and maintaining the overall IT environment. You’ll work closely with the IT team and contribute to company-wide IT initiatives, infrastructure upgrades, and process improvements in a dynamic, fast-paced workplace.

Requirements

• Bachelor's degree in an information technology field or related degree
• 3+ years of experience in IT support or related field
• Systematic problem-solving approach with the ability to adjust quickly to changing priorities
• Strong interpersonal skills and ability to work with cross-functional teams, customers, and external vendors
• Experience with MDM tools (Such as: Intune and JAMF)
• Experience implementing and managing Azure Active Directory
• U.S. Person (US Citizen or permanent resident) status is required as this position will require the ability to access US-only data systems

Nice To Haves

• Experience supporting FEDRAMP-compliant cloud work (e.g. Microsoft GCC High, Amazon Gov Cloud, etc)
• Experience supporting FEDRAMP-compliant services (e.g. ZoomGov, GovSlack, Zscaler, etc.)
• Ability to obtain DoD Secret or Top Secret clearance (Preferred)

Responsibilities

• Respond to and resolve technical support requests via ticketing system, email, phone, or in person.
• Diagnose and troubleshoot hardware, software, and network issues across Windows, macOS, and Linux platforms.
• Provision and configure new hire accounts, email, and access permissions across systems such as Active Directory/Microsoft 365 and set up laptops, desktops, mobile devices, and all necessary software to ensure a seamless onboarding experience for new hires
• Support and participate in a variety of IT projects, including system upgrades, infrastructure improvements, software deployments, and process automation initiatives.
• Configure and support office equipment including printers, video conferencing systems, and media systems
• Maintain accurate inventory of IT assets and manage hardware lifecycle
• Document solutions and maintain knowledge base articles for recurring issues
• Work full-time onsite out of our office in Los Angeles (Hawthorne), California

Benefits

• Medical, dental, and vision benefits 100% paid for by the company
• 401k (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more
• Free daily lunch, ‘No meeting Fridays’, unlimited PTO, casual dress code
• Competitive base salaries, generous pre-IPO stock option grants, relocation assistance, and (coming soon!) annual bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level