Lead Human Factors Engineer

Customer Value Partners

About The Position

The Lead Human Factors Engineer applies human factors engineering principles and usability best practices to optimize clinical workflows, EHR interfaces, and health IT systems supporting VA's Electronic Health Record Modernization across 170+ VA Medical Centers. This role ensures systems are user-centered, safe, efficient, and aligned with clinician needs. CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation. CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment. At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.

Requirements

Minimum 5 years in human factors engineering, usability engineering, or UX research
Minimum 2 years in healthcare IT, clinical systems, or EHR usability
Proven experience conducting usability evaluations, user research, and usability testing
Experience with EHR systems, preferably Oracle Health (Cerner) and/or VistA/CPRS
Healthcare industry experience required; federal healthcare or VA experience preferred
Human Factors Methods: Heuristic evaluation, cognitive walkthroughs, task analysis, contextual inquiry, usability testing, survey design
Standards: Knowledge of NIST, ISO 9241, IEC 62366, FDA human factors guidance, ONC usability requirements
Design Tools: Proficiency with Figma, Sketch, Axure, Adobe XD, Balsamiq, or similar prototyping tools
Data Analysis: Ability to analyze qualitative/quantitative usability data; experience with statistical analysis
Healthcare Systems: Understanding of clinical workflows, EHR systems, and health IT safety principles

Responsibilities

Conduct usability evaluations of EHR systems (Oracle Health/Cerner and VistA/CPRS) using heuristic evaluations, cognitive walkthroughs, and user testing
Lead user research including contextual inquiries, task analysis, workflow observations, and user interviews with clinicians
Apply human-centered design methodologies to develop intuitive interfaces, workflows, and clinical informatics solutions
Identify usability issues, safety risks, and workflow inefficiencies; develop evidence-based recommendations
Design clinical decision support (CDS) alerts, order sets, and documentation templates following usability best practices to reduce alert fatigue and cognitive burden
Plan and conduct usability testing sessions with representative end users (clinicians, nurses, pharmacists)
Develop test protocols, scenarios, and metrics aligned with NIST and ISO human factors standards
Analyze results using quantitative metrics (task completion, time-on-task, error rates) and qualitative feedback
Document findings in usability reports with prioritized recommendations and impact assessments
Support patient safety initiatives by identifying and mitigating use errors, workarounds, and safety hazards
Provide technical leadership and mentorship to junior human factors specialists and UX designers
Facilitate user-centered design workshops and design thinking sessions with multidisciplinary teams
Present usability findings and recommendations to clinical leadership, informatics teams, and executives
Participate in SAFe® Agile ceremonies supporting two-week iterations and quarterly Program Increments
Create documentation including usability reports, design guidelines, standards, and best practices