Lead Human Factors Engineer

Customer Value Partners • ,

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About The Position

The Lead Human Factors Engineer applies human factors engineering principles and usability best practices to optimize clinical workflows, EHR interfaces, and health IT systems supporting VA's Electronic Health Record Modernization across 170+ VA Medical Centers. This role ensures systems are user-centered, safe, efficient, and aligned with clinician needs.

Requirements

• Minimum 5 years in human factors engineering, usability engineering, or UX research
• Minimum 2 years in healthcare IT, clinical systems, or EHR usability
• Proven experience conducting usability evaluations, user research, and usability testing
• Experience with EHR systems, preferably Oracle Health (Cerner) and/or VistA/CPRS
• Healthcare industry experience required
• Human Factors Methods: Heuristic evaluation, cognitive walkthroughs, task analysis, contextual inquiry, usability testing, survey design
• Standards: Knowledge of NIST, ISO 9241, IEC 62366, FDA human factors guidance, ONC usability requirements
• Design Tools: Proficiency with Figma, Sketch, Axure, Adobe XD, Balsamiq, or similar prototyping tools
• Data Analysis: Ability to analyze qualitative/quantitative usability data; experience with statistical analysis
• Healthcare Systems: Understanding of clinical workflows, EHR systems, and health IT safety principles

Nice To Haves

• federal healthcare or VA experience preferred

Responsibilities

• Conduct usability evaluations of EHR systems (Oracle Health/Cerner and VistA/CPRS) using heuristic evaluations, cognitive walkthroughs, and user testing
• Lead user research including contextual inquiries, task analysis, workflow observations, and user interviews with clinicians
• Apply human-centered design methodologies to develop intuitive interfaces, workflows, and clinical informatics solutions
• Identify usability issues, safety risks, and workflow inefficiencies; develop evidence-based recommendations
• Design clinical decision support (CDS) alerts, order sets, and documentation templates following usability best practices to reduce alert fatigue and cognitive burden
• Plan and conduct usability testing sessions with representative end users (clinicians, nurses, pharmacists)
• Develop test protocols, scenarios, and metrics aligned with NIST and ISO human factors standards
• Analyze results using quantitative metrics (task completion, time-on-task, error rates) and qualitative feedback
• Document findings in usability reports with prioritized recommendations and impact assessments
• Support patient safety initiatives by identifying and mitigating use errors, workarounds, and safety hazards
• Provide technical leadership and mentorship to junior human factors specialists and UX designers
• Facilitate user-centered design workshops and design thinking sessions with multidisciplinary teams
• Present usability findings and recommendations to clinical leadership, informatics teams, and executives
• Participate in SAFe® Agile ceremonies supporting two-week iterations and quarterly Program Increments
• Create documentation including usability reports, design guidelines, standards, and best practices

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed