Lead Housekeeper

Sunrise Senior Living • Bethesda, MD

62d

About The Position

The Lead Housekeeper is responsible for ensuring that housekeeping and laundry functions are performed in order to create a safe, secure, and inviting environment for residents, families and team members. The Lead Housekeeper is a working leader in day to day operations and performs hands on services in cleaning and laundry tasks as well as monitoring and supporting other housekeeping team members.

Requirements

• Able to provide housekeeping and laundry services in a resident centered environment, which meet or exceed Sunrise's quality standards
• Ability to train team members on housekeeping and laundry tasks according to Sunrise standards and policy
• Desire to work with seniors
• Ability to handle multiple priorities
• Possess written and verbal skills for effective communication
• Competent in organizational, time management skills
• Demonstrates good judgment, problem solving and decision making skills
• Ability to work semi-independently without direct supervision by following all community procedures and guidelines and having the ability to follow through on assigned tasks, and demonstrate initiative
• Ability to perform tasks with frequent interruptions
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance

Responsibilities

• Performs general housekeeping duties in resident suites, public areas and support areas as assigned while meeting or exceeding Sunrise's quality standards.
• Performs cleaning duties according to schedule in assigned areas such as resident suites, bathrooms, common areas and offices.
• Knocks on resident's doors always before entering and respect their privacy during the cleaning process.
• Knocks on public restroom doors always before entering and wait for a response before beginning the cleaning process.
• Maintains equipment and supplies needed to perform work in a clean and orderly condition.
• Transports supplies, to include clean and soiled linen, to the appropriate storage and collection areas.
• Collects and removes trash and for maintains trash receptacles and collection areas in a clean, sanitary manner.
• Understands team members may be exposed to blood and or body fluids with potential exposure to hazardous materials and infectious diseases.
• Understands working in an environment that may have possible exposure to unpleasant odors; possible exposure to chemicals as identified in the SDS manual and continuous exposure to residents who may be ill, confused and having unpleasant days.
• Collects, cleans and redistributes the community laundry.
• Sorts, washes and dries linens properly following the approved laundry procedures.
• Folds, counts and stacks linens following approved laundry procedures.
• Inspects linens routinely for wear and tear, identifying worn and torn linens and following the community's Standard Operating Procedure for damaged linens.
• Maintains the commercial laundry in a clean, orderly and sanitary condition.
• Monitors and inspects work performed by other housekeeping team members to ensure that work and services performed meets Sunrise's performance standards.
• Communicates any problems or issues and proposed solutions to Supervisor.
• Reviews, understand and implements all applicable Sunrise policies and procedures.
• Orders all cleaning products and supplies within budgetary guidelines.
• Assists in training the housekeeping team members to meet department responsibilities and provide on-the-job basic training to new housekeeping team members.
• Assists Care Managers and Department Coordinators with resident care when requested.
• Practices positive resident relations following our Sunrise Shared Values; responds to resident requests and directs resident feedback and requests to immediate supervisor and or Care Manager.
• Reviews, reads, notates and initializes Daily Log to document and learn about pertinent information and any resident's physical and behavioral changes.
• Ensures cleaning chemicals are kept stored and locked when not in use.
• Ensures any cords, carts, equipment and other hazards are kept out of the way at all times.
• Partners with community team to ensure community is in compliance with national/provincial regulations...
• Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS) and Lockout Tagout procedures
• Maintains equipment and supplies to avoid waste, damage to areas and equipment and to prevent accidents.
• Complies with all infection control techniques and bio-hazard removal techniques, procedures and policies.
• Participate in all fire and safety drills, in-service meetings and department programs as assigned.
• Participates actively as a member of a team and committed to working toward team goals.
• Demonstrates in daily interactions with others, our Team Member Credo.
• Commits to serving our residents and guests through our Principles of Service.
• Contributes in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
• Attends regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor / Department Coordinator.
• Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Performs other duties as assigned.

Benefits

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees