Lead Housekeeper

Augustine Casino•Coachella, CA

About The Position

The Lead Housekeeper role maintains a thorough knowledge of the casino floor & all other service areas related and pertaining to routine cleaning, sanitization, adherence to all policy & procedures and safety regulations. Ability to effectively supervise his/or her shift and delegates job assignments as appropriate. Must possess knowledge of cleaning procedures & usage of all cleaning products. Lead Housekeeper understands housekeeping operations for a 24/7 business and that shifts assignments along with scheduling will change based on business needs. Lead Housekeeper maintains the utmost integrity, leads by example and delivers the highest caliber of GOLDEN Service Standards to all patrons & employees.

Requirements

Understand and comply with casino/management/departmental rules, regulations, policies, and procedures.
Will keep lines of communication open and ensure the Casino and Tribal assets are properly maintained.
Provide service that exceeds the expectations of guest service by anticipating and responding to guest/team member needs, measuring guest service, developing action plans to positively impact guest/team member satisfaction.
Must work with team members in multiple situations, must have the ability take directions while using critical thinking.
Understand Augustine Casino business model and understand the need to not be wasteful with supplies and tools.
Demonstrate the ability and willingness to continually improve and understand that learning and training is ongoing.
Build effective relationships with all others.
Understand that a primary concern of the Housekeeping department is to provide safe practices. Demonstrates the ability to prioritize based on business needs.
Minimum two (2) years casino experience including experience in a supervisory capacity.
Able to communicate clearly and effectively both orally and in writing.
Able to plan, organize and delegate job duties.
Able to assist the housekeeping supervisor by supporting the staff on the floor and making sure the duties are done efficiently and accurately.
High school diploma or equivalent.
Ability to work independently and as part of a team.
Strong attention to detail and organizational skills
Excellent verbal communication skills.
Ability to lift 50 pounds or more and stand for extended periods of time.
Availability to work flexible hours, including nights, weekends, and holidays.
Computer Skills including Microsoft Outlook, and basic word and Excel.
Self-starter with excellent organization, presentation, customer service, and communication skills.

Responsibilities

Lead housekeeper stands & walks for extended periods of time.
Cleans between slot machines, removes debris from casino floor and discards all empty bottles.
Responsible for ensuring all areas on his/or her shift are kept clean.
Keep all slot chairs/table chairs clean in assigned area.
Wipe down all slot machines, vacuums carpet prior to and after shampooing.
Remove spots from mirrors, doors and walls located in assigned area.
Ensures the cleaning of all bathrooms, maintains equipment, proper supplies are stocked and in an orderly manner as instructed by Housekeeping Management.
Removes litter, trash and debris from Casino, parking lots, and sidewalks.
Transports full bags of trash from depository locations.
Directs housekeeping staff to ensure a high standard of cleanliness in all public areas and casino.
Checking all casino and public areas, evaluating the performances of housekeeping staff, maintains housekeeping staff schedule to ensure area and shift coverage.
Keeps in constant and open communication with the Housekeeping Supervisor.
Reports emergency repairs or situations to Housekeeping Supervisor.
Deals with guests in a friendly manner, providing service and information when possible; contacts the Housekeeping Supervisor.
Makes sure all housekeeping conditions are being properly handled during shift.