Lead Health Unit Coordinator

Providence • Mission Viejo, CA

9d

About The Position

Under the general supervision and according to established policies and procedures, the Unit Coordinator (UC) ensures that patients, their families and guests have an unparalleled experience at Mission Hospital while serving as the face of our Ministry and proactively setting the stage for the patient experience, by professionally and efficiently providing and/or coordinating patient/visitor/guest experience. The UC effectively communicates via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. The UC is responsible for serving as the primary resource person in identifying and facilitating problem resolution for our patients and guests while utilizing independent decision making to manage complex situations while ensuring positive outcomes. Providence caregivers are not simply valued – they’re invaluable. Join our team at Mission Hospital Regional Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• 3 years of eperience in delivering high level of service in guest relations

Nice To Haves

• Associate's Degree
• Coursework/Training: Training in customer service, service recovery, conflict resolution.
• Coursework/Training: Medical terminology course.
• Experience working in healthcare delivery environment.
• Discovery experience.

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
• We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees