Urban Adventures, Lead Guide - Denver

Intrepid

About The Position

As a Lead Guide, you are responsible for delivering outstanding tour experiences, supporting and mentoring guides, and contributing to the growth and quality of our operations in your city. Intrepid DMC is a global leader in providing a rich diversity of destination experiences to a wide customer group. As part of the wider Intrepid Group, we don’t just want to be the best travel company for the world - we want to be the best travel company for the world. We do this by offering the world’s widest range of adventure travel, ensuring we deliver authentic experiences that benefit our travelers, as well as the people and places they visit. As the largest travel B Corp globally, our vision is to change the way people see the world through sustainable, experience-rich travel. Our tours are delivered by Guides who are passionate about their cities, have excellent people skills, and can solve problems quickly. If you share our passion for tours focused on sustainable, local, and immersive travel experiences, this might be the right opportunity for you. Our Urban Adventures tours take travelers beyond the guidebook - whether that’s uncovering local history in LoDo, tasting our way through Denver’s food scene, or sharing the quirky facts and hidden gems that make the Mile High City special. In Denver, the Lead Guides are part-time, variable-hour positions, requiring a minimum availability of 20 hours per week, with schedules determined by business needs and volume.

Requirements

Have passion and knowledge for and of your destination
A passion for travel, food, culture, and/or history
Excellent story-telling skills
Excellent communication skills with individuals and group of people
Empathy and emotional intelligence
High standards customer experience
An understanding of and belief in Intrepid’s Responsible Travel philosophy and Core Values
Outstanding organizational management skills
Problem solving and decision-making capacities
A friendly, engaging, and energetic personality
Excellent communication in English and ideally one other local language (the more the better!)
Strong customer service experience and experience in developing a rapport with a broad range of travelers
Ability to manage trip budget and handle sums of money
Map reading skills and a good sense of direction