Lead, Guest Communications

Royal Caribbean Cruises Ltd • Miami, FL

3d • Onsite

About The Position

The Lead, Guest Communications is the subject matter expert regarding communications systems including Everbridge, Blastfax, Crossmedia, Taskmanager, OneSignal, and Batchlist. They will lead projects from inception to completion, providing continuous communication of project status while ensuring on-time delivery of projects with minimal to no supervision. The Lead will also conduct and coordinate analyses in support of operations and decision making. Other responsibilities include: Manages and executes the Everbridge/Blastfax, Crossmedia, and Batchlist communication systems for both domestic and international guest communications for all situations that require immediate and timely data uploading and distribution. Conducts research and creates and/or produces ad hoc reports to support projects assigned by various levels of management. Creates standardized reporting formats to track operational trends and team/individual performance. Summarizes trends and relations through graphs, pivots, schedules and memorandums. Analyzes data, considers available solutions or alternate methods of proceeding and prepares recommendations for implementation of new reporting, policies, procedures, and processes. Requires on-call hours after normal work hours. Performs other duties as required.

Requirements

• Bachelor’s degree (B.A.) from a four-year college or university preferred
• Associates degree in a related discipline plus 2-4 years related experience and/or training required, or equivalent combination of education and direct industry experience
• Requires on-call hours after normal work hours.

Nice To Haves

• Previous cruise line or travel industry experience preferred

Responsibilities

• Manages and executes the Everbridge/Blastfax, Crossmedia, and Batchlist communication systems for both domestic and international guest communications for all situations that require immediate and timely data uploading and distribution.
• Conducts research and creates and/or produces ad hoc reports to support projects assigned by various levels of management.
• Creates standardized reporting formats to track operational trends and team/individual performance.
• Summarizes trends and relations through graphs, pivots, schedules and memorandums.
• Analyzes data, considers available solutions or alternate methods of proceeding and prepares recommendations for implementation of new reporting, policies, procedures, and processes.
• Requires on-call hours after normal work hours.
• Performs other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees