Lead Games Operator-Midway-Circus Circus
About The Position
Responsible for assisting with and ordering merchandise and accounts for all supplies, including tickets. Assists the Arcade Supervisor in the daily operation of the Arcade, ensuring a fun-filled, exciting, and entertaining environment where the delivery and execution of our excellent service is paramount. Responsibilities Assist with training and guidance to new hires Assist supervisors with administrative and operational tasks Perform cash drops in accordance with company policies Provide excellent customer service to ensure customer satisfaction Clean game area at end of shift and assist with trash duty Stock merchandise when assigned Repair merchandise when assigned Direct problems to supervisor Help maintain a safe work environment Encourage customers to play midway games, explain game objectives, awards prizes and explain rules Provides work direction to Arcade Attendants in the delivery of excellent guest service, using our skills and personalized guest service. Trains, counsels, and coaches Arcade Attendants in the performance of job responsibilities. Assists in scheduling to provide maximum efficiency in excellent service delivery. Download scanner data to database and assist in the preparation and evaluation of performance reports. Assists in ordering merchandise and accounts for all supplies, including tickets. Maintains the clean and safe appearance of the Arcade and surrounding areas, upholding Caesars Entertainment standards. Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Performs other job-related duties as assigned Qualifications Previous Customer Service experience preferred Previous experience working in a similar resort setting preferred Ability to perform basic math Ability to understand and comply with all company and departmental rules and regulations, policies and procedures Excellent customer service and communication skills Interpersonal skills to effectively communicate with all business contacts Ability to effectively communicate in English, in both oral and written forms Must be 18 years of age or older Literate and fluent in English Mechanical aptitude; basic understanding of arcade machines/games Ability to manage difficult situations in a courteous and professional manner Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same Adheres to all regulatory, company and department policies and procedures Ability to respond to visual and verbal cues Ability to stand and walk for extended periods of time Mobility and dexterity to bend, crouch, turn, and reach overhead Mobility to navigate the Arcade area Ability to lift up to 25 pounds High School Education or Equivalent ADDITIONAL REQUIREMENTS Work is performed in an area which may be unusually hot, crowded and noisy Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high Work varied shifts, including weekends and holidays. G UEST SERVICE (INTERNAL/EXTERNAL) STANDARDS : Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS : Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
Requirements
- Previous Customer Service experience preferred
- Previous experience working in a similar resort setting preferred
- Ability to perform basic math
- Ability to understand and comply with all company and departmental rules and regulations, policies and procedures
- Excellent customer service and communication skills
- Interpersonal skills to effectively communicate with all business contacts
- Ability to effectively communicate in English, in both oral and written forms
- Must be 18 years of age or older
- Literate and fluent in English
- Mechanical aptitude; basic understanding of arcade machines/games
- Ability to manage difficult situations in a courteous and professional manner
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
- Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same
- Adheres to all regulatory, company and department policies and procedures
- Ability to respond to visual and verbal cues
- Ability to stand and walk for extended periods of time
- Mobility and dexterity to bend, crouch, turn, and reach overhead
- Mobility to navigate the Arcade area
- Ability to lift up to 25 pounds
- High School Education or Equivalent
- Work is performed in an area which may be unusually hot, crowded and noisy
- Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high
- Work varied shifts, including weekends and holidays.
- Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests.
- Above average speech – both speaking and reading/writing English.
- Need excellent interpersonal skills.
- Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
Responsibilities
- Assist with training and guidance to new hires
- Assist supervisors with administrative and operational tasks
- Perform cash drops in accordance with company policies
- Provide excellent customer service to ensure customer satisfaction
- Clean game area at end of shift and assist with trash duty
- Stock merchandise when assigned
- Repair merchandise when assigned
- Direct problems to supervisor
- Help maintain a safe work environment
- Encourage customers to play midway games, explain game objectives, awards prizes and explain rules
- Provides work direction to Arcade Attendants in the delivery of excellent guest service, using our skills and personalized guest service.
- Trains, counsels, and coaches Arcade Attendants in the performance of job responsibilities.
- Assists in scheduling to provide maximum efficiency in excellent service delivery.
- Download scanner data to database and assist in the preparation and evaluation of performance reports.
- Assists in ordering merchandise and accounts for all supplies, including tickets.
- Maintains the clean and safe appearance of the Arcade and surrounding areas, upholding Caesars Entertainment standards.
- Exemplify our core values, family style service, our mission and vision
- Exemplify our DEI (diversity, equity, inclusion) culture
- Performs other job-related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
