Bell Captain-Circus Circus

Caesars Entertainment•Reno, NV

23h•Onsite

About The Position

JOB SUMMARY Responsible for providing prompt, friendly and courteous service to our guests. Answering high volume of phone calls. Also responsible for supervision, training, scheduling discipline and development of staff. HOW YOU WILL CREATE THE EXTRAORDINARY Constant writing of luggage tags, storing and retrieving luggage for our guests Loading & unloading of luggage from vehicles Direct one on one contact with guests, requiring patience & good communication Greet, assist & direct all guests. Requires polite and professional telephone manner Requires skills to interview, discipline, review, and to adjust grievances with sound judgment Requires constant decision-making regarding operation of area, delegating daily tasks to staff members Requires patience and understanding individual personalities. This includes gaining respect of individuals by respecting their needs and rights as employees and providing consistency to all individuals under your supervision Assist in developing policies and goals Must be aware of any changes in policy and law Requires regular and predictable attendance in accordance with Bell desk policies Other job related duties as assigned Exemplifies our core values, family style service, our mission and vision Exemplifies our DEI (diversity, equity, inclusion) culture Perform other job related duties as assigned

Requirements

High School diploma or equivalent
Ability to stand for long periods of time
Receives a high volume of phone calls
Frequent pushing, pulling, bending and walking
May be subject to smoking environment, moderate noise and bright lights
Employee is required to meet and deliver our core values, service standards, and family style service.
Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests.
Above average speech – both speaking and reading/writing English.
Need excellent interpersonal skills.
Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Responsibilities

Constant writing of luggage tags, storing and retrieving luggage for our guests
Loading & unloading of luggage from vehicles
Direct one on one contact with guests, requiring patience & good communication
Greet, assist & direct all guests
Requires polite and professional telephone manner
Requires skills to interview, discipline, review, and to adjust grievances with sound judgment
Requires constant decision-making regarding operation of area, delegating daily tasks to staff members
Requires patience and understanding individual personalities. This includes gaining respect of individuals by respecting their needs and rights as employees and providing consistency to all individuals under your supervision
Assist in developing policies and goals
Must be aware of any changes in policy and law
Requires regular and predictable attendance in accordance with Bell desk policies
Other job related duties as assigned
Exemplifies our core values, family style service, our mission and vision
Exemplifies our DEI (diversity, equity, inclusion) culture
Perform other job related duties as assigned
Understand and comply with all company and department regulations, policies and procedures
Ability to read, write, and communicate verbally in English
Requires skill in establishing and maintaining effective working relationships with staff
Responsible for proper uniform attire and proper name tag