Lead Front Office Specialist- West Chester Pediatrics

TriHealth•West Chester Township, OH

2d•Onsite

About The Position

TriHealth Pediatric West Chester is looking for a Lead Front Office Specialist who wants to make a real difference for kids and families every day. In this role, you’ll be the go-to leader at the front desk—supporting your team, guiding daily operations, and creating a warm, welcoming experience for our pediatric patients. If you enjoy leading others, staying organized in a fast-paced environment, and being the friendly face that sets the tone for great care, this is a fantastic opportunity to grow your career with a trusted healthcare system .

Requirements

High School Diploma or GED (Required)
3 - 4 years experience medical/physician office setting (Required)
Knowledge of medical office and computer knowledge

Responsibilities

Answers incoming telephone lines and handles/distributes calls professionally.
Assists by surveying and organizing front office supplies to maintain efficiency by informing the Manager of the need for office supply materials.
At some locations may oversee copying of patient charts for outside requests, for compliance to legal guidelines for privacy, accuracy and payment.
At some locations may schedule patient appointments in compliance with established guidelines. Has ongoing knowledge of company protocols to determine amount of time and time of day appropriate for individual appointments. Also monitors patient time in building, offers patient/company options if extensive delays.
Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
Handles patient complaints and refers to manager as appropriate. Demonstrates flexibility and /or initiative in seeking or accepting additional assignments.