Front Office Lead

MaxHealth • Colleyville, TX

5d • Onsite

About The Position

We are seeking a Front Office Lead to join our team at MaxHealth MSO! This role is essential in ensuring the smooth and efficient operation of our front office while delivering outstanding patient experiences. As a Front Office Lead, you will be the first point of contact for clients and visitors, ensuring a welcoming and efficient front desk experience. Your core skills in customer service, phone etiquette, and computer literacy will be essential in managing multi-line phone systems and handling data entry tasks. Proficiency in Microsoft Office and bilingual communication in Spanish will enhance your ability to support diverse clientele. This role requires strong organizational skills and attention to detail, contributing to the smooth operation of our office and fostering positive relationships with clients and staff alike.

Requirements

• Strong computer literacy, including proficiency in Microsoft Office Suite.
• Excellent customer service skills with a friendly and professional approach.
• Strong organizational skills with the ability to prioritize and follow through on tasks.
• Accurate data entry skills with great attention to detail.
• Previous front office experience in a healthcare setting is required.
• Familiarity with EMR (Electronic Medical Records) systems (eCW a plus).
• Experience with provider scheduling.
• Ability to handle phone calls professionally and follow proper phone etiquette.
• A compassionate and empathetic approach to patient care.
• Strong teamwork and collaboration skills.

Nice To Haves

• Bilingual English and Spanish (preferred)

Responsibilities

• Oversee daily front office operations to maintain an organized and efficient workflow.
• Greet and assist patients with a warm, professional, and welcoming demeanor.
• Manage incoming and outgoing phone calls, ensuring prompt and courteous communication.
• Discuss treatment plans with patients and answer questions about our services.
• Perform data entry tasks with accuracy, maintaining organized records and files.
• Assist with project coordination and implementation as needed.

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed