Front Office Team Lead (65553)

United Digestive•Decatur, GA

13d

About The Position

Responsible for assisting manager with all responsibilities and tasks delegated to the front office. Ensures all positions in the front office are covered including scheduling, front office, financial counselor and medical records. Manages all information and tasks necessary for a patient visit before being roomed. Provides strong and consistent leadership to team members, including contributing to an environment oriented to trust, open communication, creative thinking and cohesive team effort.

Requirements

High School Diploma or GED required
2-3 years of specialty medical office experience, gastroenterology experience, and leadership experience preferred.
Front Office Team Lead must be computer literate and able to operate Greenway and Microsoft Office applications.
Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
Displays a professional outgoing warm and helpful attitude
Possesses compassion for dealing with people who are ill and need help
Plan, prioritize, and complete multiple tasks as delegated by the Office Manager
Work under pressure; assess, respond, and communicate issues in a timely manner
Communicate clearly with patients and coworkers through the telephone, email, and in-person
Interpret and apply clinical and non-clinical policies and procedures
Requires sitting and standing associated with a normal office

Responsibilities

Coordinate coverage assignments for lunches and PTO; fills in for front office staff as needed
Assists the Office Manager to balance patient payments daily; oversee collection of charges and fee tickets (office and hospital) to be sent to business office as directed
Assist with OSHA and Safety program requirements as directed by the Office Manager
Assist with ordering of supplies (to include coffee, medical, office and postage supplies) including reconciliation as directed by the Office Manager
Assist Office Manager with training, coaching and development of team members
Monitors filing center to ensure all documents are handled in a timely manner
Monitors Scheduling queue (via the Supervisor Module) to ensure proper handling of calls and monitors hold times
Ensures mail is opened and processed appropriately as directed by the Office Manager
Participates in marketing activities as directed by the Office Manager
Meets or exceeds quality and productivity standards as set by the Office Manager
Answers emails and voicemails and returns patient calls in a timely and efficient manner
Works with the Financial Counselors to monitor schedule, verify benefits, and manage referrals/authorizations prior to day of appointment for all patients having office visits, outpatient procedures in a hospital, in-office procedures, and emergency add-on procedures in the endoscopy centers
Completes requests for information from UD staff and others and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
Has a strong knowledge and understanding of different insurance plans
Ensures patients are treated courteously by office staff and that other visitors are screened and properly directed
Participates in weekly or bi-monthly staff meetings to keep staff informed of United Digestive policies and procedures as directed by the Office Manager
Participates in regular meetings with the office manager to discuss the review the needs of the office
Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
Additional duties and responsibilities as assigned