LEAD FRONT DESK CLERK

Sun Life Health•Maricopa, CA

11d•$16 - $19•Onsite

About The Position

Sun Life Health is looking to hire someone like you! Are you looking to become a part of an organization where you can grow not only in your career but as a person? Then Sun Life Health is where you want to be! We are delighted to share an exciting opportunity for a Lead Front Desk Clerk. Sun Life Health is a healthcare organization of caring people that are guided by our core values of excellence, integrity, inclusion, education, and innovation. We have been a part of the community since 1976. We make a difference in our patients' lives by searching for talented, passionate people to join our team. Like you! Here at Sun Life Health, you will become a valuable part of our mission, vision, and culture. Joining us means you will become a part of a collaborative environment, as we encourage new initiatives, fresh ideas, and a passion for community change. JOB DESCRIPTION We are looking for a Lead Front Desk Clerk to provide administrative supervision and services to the front desk personnel as well as provide services to patients and assist providers a clinical staff by greeting, checking-in patients, ensuring patient information is accurate, collecting co-payments and fees, schedule appointments for patients, route calls and or message to the appropriate medical staff member.

Requirements

2 Years supervisory experience
High school diploma or equivalency
One year as a cashier/receptionist in a medical facility or public contact position

Nice To Haves

Bilingual preferred and may be required based on patient needs

Responsibilities

Ensure that front desk clerks perform duties completely and accurately, communicating any administrative and clerical issues to supervisor.
Conduct on-going training of the front desk to ensure accuracy and optimal customer service.
Identifies training issues and coordinates training literature and program.
Conduct random audits of daily work and/or intake to assure accuracy of data.
Obtain and maintain understanding of insurances, payor codes, ICD-9 and CPT codes, and communicate any changes to front desk staff.
Greet patients in a courteous, friendly, and professional manner.
Assist patients by communicating with insurance carriers about cost of services and patient needs.
Answer questions regarding patient account status.
Refer patient to the Patient Accounts department when questions involve patient account activity such as collection, slow pay, fee-for-service errors, claim processing or refunds to patient.
Collect co-pays, payments, collection payments, and inform new patients of SLFHC’s current payment policy.
Handle patient complaints professionally and courteously, forwarding and/or communicating any unresolved issues to supervisor.
Verify patient information (insurance, address, and telephone number), complete advance directive, Medicare questionnaires, and financial policy and make necessary changes in the practice management system.
Review forms for completeness and accuracy of information
Verify patient identity by requesting government issued photo I.D. or two forms of non-photo identification of patient or responsible party (parent, stepparent, or guardian) and scan into the practice management system.
Refer patient to Outreach Department if eligibility for sliding fee scale is identified or if a change in payor source code is identified.
Answer questions regarding patient accounts, services provided by the clinic, and other pertinent questions.
Assure compliance with all HIPAA requirements.
Maintain patient confidence and protect clinic operations by keeping information confidential, following release of information protocol.
Run no show reports and appointment schedule reports and submit to Housecalls to contact the patient about their scheduled appointment.
Run state AHCCCS Medifax for all AHCCCS plans and Medicare to check for other primary coverage and communicate any changes to front desk staff.
Responsible for combining, balancing, and submitting reconciliation summary form and Centricity deposit slip for dental and CG front desk.
During staff shortages, assumes the role of front desk clerk and provide coverage for Outreach and Enrollment to ensure quality and expedient customer service.
Ensure that staff performance reviews are completed by the due date.

Benefits

Great Company Culture.
Work that Stays at Work.
Genuine work/life balance is served here!
Rest and Relaxation. 2 weeks paid time off, 10 paid holidays, and sick time.
Health Benefits. Medical with HSA and FSA options, dental, vision, Life, Short- & Long-Term Disability Insurance
Prepare for the Future. 403-(b) retirement plan
Diversity We are dedicated to diversity and inclusion. We respect the human experience through sensitivity and non-judgmental acceptance of all people and their needs.
Equal Opportunity Sun Life Family Health Center, Inc. (SLFHC) is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, gender, religion, sex, pregnancy (including childbirth, lactation or related medical conditions), age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
Notice Regarding COVID-19 Protocols At Sun Life Health, we prioritize the health and well-being of our employees, families, friends, and patients above all else. Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated COVID-19 response team.
Drug-Free Work Environment Sun Life Health supports a drug-free work environment.