Bilingual Front Desk Clerk - Lead

Legacy Community Health•Pasadena, TX

11d•Onsite

About The Position

Welcome to Legacy Community Health, where your passion for healthcare and community well-being can truly make a difference. As a Bilingual Front Desk Team Lead, you are not just a team member; you are a vital part of our family, shaping the patient experience and fostering meaningful connections. Be the first friendly voice or face our patients encounter, setting a positive tone for their entire visit. Thrive in a supportive and collaborative environment where your contributions are celebrated. Engage in impactful work that directly benefits the health and well-being of our community. Take advantage of opportunities for personal growth and professional development. Join a mission-driven organization focused on enhancing community healthcare.

Requirements

High school graduate or equivalent required.
Bilingual preferred.
Pleasant, professional, and articulate phone voice.
Ability to multi-task and handle many incoming calls or patients at once.
Efficient and accurate data-entry skills.
Computer literacy and multi-line phone or switchboard experience.
If no experience, the prospective receptionist must be able to learn it quickly.
Basic knowledge such as basic math, alphabetical or numerical filing may also be required.
Must be able to manage multiple deadline and decision making responsibilities.

Responsibilities

Answer and route incoming calls with professionalism and care.
Perform client intake and notify appropriate staff of arrivals.
Accurately enter patient information into databases.
Follow appointment and cash handling procedures.
Complete opening and closing procedures, and prepare daily deposits.
Maintain a tidy and orderly clinic lobby.
Participate in the Performance Improvement Program.
Assist with staff training and development for a great patient experience.
Monitor patient flow and communicate necessary staffing adjustments.
Handle escalated customer service issues to ensure smooth patient flow.
Support special projects and initiatives.
Evaluate staff performance and provide constructive feedback.
Facilitate communication between patients and providers regarding delays or issues.
Review provider schedules for potential errors or discrepancies.
Monitor office supply levels and manage orders as needed.
Promote a professional, courteous environment for all.
Work effectively as part of a team to meet departmental goals.
Apply a team-based approach within the primary care medical home context.
Attend required safety training programs.
Operate equipment safely and maintain work area standards.
Report safety concerns promptly.
Follow Legacy’s exposure control plans and safety protocols.
Perform other duties as assigned.