Lead Fountain Worker - Starbucks - Mandalay Place
About The Position
As a Lead Fountain Worker for Starbucks at Mandalay Place, you will take on a hands-on leadership role within a fast-paced café environment, ensuring the dining area is clean, organized, and welcoming while guiding and supporting Fountain Worker I and II team members. Through your warm smile, attentive service, and floor leadership, you will help set the stage for an exceptional guest experience. By understanding each guest’s unique story and needs, you will own their experience—creating WOW memories they carry with them far beyond their visit—while supporting smooth operations and consistent Starbucks service standards.
Requirements
- High School Diploma or GED required
- Work varied shifts, to include weekends and holidays required
- Must be 18 years of age or older
- 6+ Months of prior relevant experience as a fountain worker and/or cashier in a high-volume food establishment preferred
Nice To Haves
- Previous experience as a lead or supervisor at Starbucks or a similar cafe environment preferred
Responsibilities
- Lead, coach, and train a shift of approximately 3-12 employees
- Knowledgeable with selling techniques and service delivery for both alcoholic and non-alcoholic beverages and items on the menu
- Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
- Take and place order, serve and garnish food and drinks efficiently and accurately in work areas as applicable
- Pack and complete order per guests’ preference with necessary condiments
- Perform opening and closing duties based upon shift assignment
- Unload warehouse orders and stock the orders to designated storage maintaining organization, stock and replenish supplies and machines as needed
- Maintain the cleanliness, sanitation, and the appearance of the front and back of house area, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests
- Establish par levels for daily orders and complete daily order sheet
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
