Lead Field Connection Specialist

ImOn Communications, LLC•Dubuque, IA

5d•Onsite

About The Position

Lead Field Connection Specialist Location: Dubuque Department: Install Employment Type: Full-Time Connect Communities. Grow Your Career. Make an Impact. At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Lead Field Connection Specialist you will work under the direction of the Supervisor to ensure the efficient operation and performance of the Field Installation and Service Team. This position is responsible for performing and overseeing installation, inspection, maintenance, and service activities, as well as supporting operational needs as they arise. This position also ensures the safe and efficient use, operation, and maintenance of all tools, vehicles, and equipment, while enforcing adherence to company policies, procedures, and safety standards among Field Connection Specialists I–III. The position also involves troubleshooting, repairing, and testing cable-related services and equipment to ensure optimal performance and customer satisfaction.

Requirements

Strong communication and customer service skills
A positive, professional attitude, even in challenging situations
Technical acumen and a willingness to learn
Dependability and attention to detail
Ability to work independently and as part of a team
Comfortable working outdoors and at heights (ladder work, crawl spaces, etc.)
Strong leadership skills within a field environment
High-school diploma or equivalent GED or work experience
At least 4 years of progressive field installation/service experience, with clear progression in roles, responsibilities, and technical expertise
Must have a valid state issued Driver’s License
Candidate must live within the market or surrounding area

Nice To Haves

Jones NCTI Certifications
Telecommunications/Utility industry

Responsibilities

Support daily field operations and act as a technical and leadership resource for assigned technicians
Conduct field inspections, site visits, and investigations to verify work quality, safety compliance, and adherence to operational standards
Lead high-priority installations, escalated service orders, and VIP customer projects, ensuring precision, quality, and exceptional customer experience
Conduct a minimum of two quality checks per technician each week (one live and one post-installation), adjusting frequency as directed by leadership
Provide on-the-job training, coaching, and documented feedback to Field Connection Specialists, as directed by the Supervisor or Senior Manager
Oversee IUB (Iowa Utilities Board) violations and ensure all assigned tasks are completed promptly, accurately and efficiently
Oversee and ensure timely completion of all cosmetic repairs and disconnects.
Provide follow-up and reporting as required