Lead Experience Designer - AMG Digital

PNC • Pittsburgh, PA

4d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We’re united in delivering exceptional customer experiences and fostering an inclusive culture where every employee feels valued and empowered to contribute. As a Lead Experience Designer in PNC’s AMG Digital organization, you will be based in Pittsburgh, PA, and will create impactful digital solutions that shape product strategy and user experience. Collaborating with designers, agile teams, and product leaders, you’ll ensure every interaction is engaging, consistent, and accessible. We’re looking for someone who is passionate about building, shaping, and guiding large-scale, multi-faceted experiences for wealth advisors at PNC Private Bank. You’ll lead and direct UX efforts that directly impact how advisors manage and grow client relationships, creating tools that help them improve workflows, drive efficient decision-making and better serve their portfolio of clients. You’ll work across these human-centered design practices: • User experience research and testing • Interaction and user experience design • Visual and communication design • Prototyping In this role, you will: • Apply your UX and UI skills to an established product by owning the end-to-end experience • Define problems and goals, map user flows, and prototype interactions • Leverage and improve a design system/component library that aims to deliver consistent UX across a range of user touchpoints • Conduct user interviews, research, and analysis to understand user needs • Use quantitative and qualitative data to inform your design decisions • Facilitate brainstorming and design sessions internally and externally • Evolve prototypes from low, to mid, to high-fidelity • Work alongside UX research, UX content and accessibility experts • Communicate design strategy to teammates, partners and senior stakeholders • Work closely with front-end developers and project managers to implement UI solutions and ensure the technology fully executes the vision and requirements

Requirements

• Are a natural collaborator and an excellent communicator, able to present design ideas and explain your thought process in a large team environment
• Advocate for users and inspire a culture of design thinking
• Can handle the details for multiple projects and deadlines
• Believe iteration is the best path to improvement and can adapt quickly to change
• Take initiative and act on opportunities for improvement
• Seek to learn from your team
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
• Specific certifications are often required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• An online portfolio that demonstrates strong experience in creating end-to-end digital solutions through ideation, user research, wireframing, and design iteration
• Experience working with the Figma suite of design tools
• Experience supporting UX/UI initiatives for Agile development teams
• Knowledge and experience in the financial industry is desired but not required

Responsibilities

• Transforms complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
• Leads and guides the discovery of customer and business needs through contextual inquiries, generative and quantitative research.
• Uncovers customer latent needs and creates vision to meet those needs.
• Sets the design direction and strategy.
• Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers.
• Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials.
• Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations.
• Establish research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience.
• Coaches and mentors junior staff; Assists management team in training new staff.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees