Lead Enterprise Operations Center Specialist

DMI • Alexandria, VA

2d • Onsite

About The Position

DMI, LLC is seeking a Lead Enterprise Operations Center Specialist to join us. We are seeking an experienced and strategic Enterprise Operations Center Specialist – Lead to provide both technical and management leadership within a high-visibility Enterprise Operations Center (EOC). This is a senior leadership opportunity for a proven operations expert who thrives in 24x7 environments, excels at driving accountability, and understands how to stabilize and elevate enterprise performance at scale. If you are ready to shape operational excellence in support of secure federal systems, this role offers influence, visibility, and long-term impact. As Enterprise Operations Center Specialist – Lead, you serve as the focal point for operational performance, accountability, and stability across the enterprise environment. You will ensure timely problem resolution, establish operational goals, and guide multi-shift teams supporting mission-critical systems. Your impact will directly influence: Operational readiness and system stability Escalation management and root cause resolution effectiveness Team performance and shift coordination across 24x7 operations Continuous improvement of monitoring, reporting, and governance processes This is a leadership role where operational excellence, risk mitigation, and executive-level visibility intersect.

Requirements

• Minimum 10 years of related experience managing a complex enterprise operations center
• Proven experience providing technical leadership and supervision of operations
• Strong management and organizational skills
• Experience with 24x7 operations and shift management
• Knowledge of ITIL and IT service management best practices
• Bachelor's degree from an accredited institution or equivalent professional experience
• Successful completion of a Public Trust background investigation and/or a Public Trust clearance.
• Must be a U.S. Citizen

Nice To Haves

• ITIL Managing Professional or Expert certification
• Experience managing NOC/SOC operations
• Knowledge of enterprise monitoring and management platforms
• Strong leadership and team development capabilities
• Excellent communication and stakeholder management skills
• Experience with operational metrics and reporting

Responsibilities

• Provide technical and management leadership for enterprise operations tasks and technology assignments
• Supervise operations within the Enterprise Operations Center (EOC)
• Serve as focal point for operational concerns and establish goals and plans to meet operational objectives
• Ensure timely processes for problem control, identification, research, and escalation
• Coordinate the review and update of all documentation used by EOC staff
• Ensure all members of the staff are trained on procedures and tools
• Manage multi-shift staffing model and operations
• Lead root cause analysis for operational issues
• Interface with senior management on operational status and issues
• Drive continuous improvement initiatives for EOC operations
• Manage escalations and coordinate with technical teams

Benefits

• Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees