Lead, Enterprise Operations-1

Mastercard•O'fallon, MO

About The Position

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. In this position, you will: - Leads complex initiatives and provides advanced technical support for Mastercard’s Global Network Operations team, resolving complex escalations as they arise - Is responsible for moderately-complex testing, troubleshooting, testing, resolving and documentation - Builds relationships with internal stakeholders to ensure center wide disaster recovery processes are in place technical platform and applications are operating efficiently - Carries out changes within the operations environment, including coordinating project efforts and provides input on team assignments - Scales systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity - Defines, manages, and reviews all service level objectives (SLOs) with the customer and service delivery teams - Mentors junior staff by providing training to develop technical skills and capabilities across the team

Requirements

Have 5+ years in network operations with strong L1/L2 support experience
Be highly proficient in BGP/EIGRP, OSI troubleshooting, and packet analysis
Have operational familiarity with common enterprise vendors (Cisco/Arista/Aruba/Fortinet/CheckPoint/Palo Alto)
Be strong in coaching, multitasking, and calm execution during high-severity incidents
Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Responsibilities

Leads complex initiatives and provides advanced technical support for Mastercard’s Global Network Operations team, resolving complex escalations as they arise
Is responsible for moderately-complex testing, troubleshooting, testing, resolving and documentation
Builds relationships with internal stakeholders to ensure center wide disaster recovery processes are in place technical platform and applications are operating efficiently
Carries out changes within the operations environment, including coordinating project efforts and provides input on team assignments
Scales systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity
Defines, manages, and reviews all service level objectives (SLOs) with the customer and service delivery teams
Mentors junior staff by providing training to develop technical skills and capabilities across the team

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement
56 hours of Paid Sick and Safe Time
jury duty leave
on-site fitness facilities in some locations