Enterprise Delivery Lead (Strategy & Operations)

SuperDial • New York, NY

1d • $130,000 - $150,000

About The Position

SuperDial is seeking an Enterprise Delivery Lead to serve as the primary operational architect for our most significant enterprise partnerships. In this role, you will bridge the gap between high-level account strategy and technical execution. You will be responsible for the health, stability, and operational scaling of a portfolio of mission-critical accounts, ensuring that SuperDial’s platform delivers maximum value at scale. This is a high-visibility role requiring a unique blend of rigorous project management, technical fluency, and commercial intelligence. You will report to the Account Management Lead and work cross-functionally with Engineering, Product, and Operations to ensure flawless delivery.

Requirements

• 3–5 years of experience in Management Consulting (Tier 1 firms preferred) or Strategy & Operations at a high-growth technology company.
• Proven track record of managing complex, multi-stakeholder projects with precision and autonomy.
• Strong analytical skills, comfortable using data to diagnose operational issues and navigate technical documentation and dashboards.
• The ability to distill complex technical concepts into concise, executive-level briefings. You are as comfortable in a Jira board as you are in a boardroom.
• Thrives in high-cadence, Series B environments, with persistence to see long-term projects through to completion.

Responsibilities

• Operational Excellence: Drive the end-to-end delivery lifecycle for a portfolio of complex enterprise accounts, ensuring technical milestones are met and SLAs are consistently exceeded.
• Cross-Functional Orchestration: Serve as the central point of coordination between client stakeholders and internal teams, translating complex client requirements into actionable internal work-streams.
• Strategic Enablement: Partner with executive leadership to identify and execute expansion opportunities, providing operational insights to build multi-year account roadmaps and drive net revenue retention (NRR).
• Process Design & Optimization: Identify structural bottlenecks in the enterprise delivery model and design scalable processes, playbooks, and frameworks to support revenue growth.
• Stakeholder Management : Lead recurring operational reviews with client-side technical and business leads, providing transparent reporting on performance metrics, project timelines, and platform health.

Benefits

• Direct Impact : Anchor operations for the accounts that define SuperDial’s market position.
• Strategic Depth : This role offers a front-row seat to enterprise business building and the opportunity to influence the operational DNA of a scaling organization.
• High-Performance Culture : We prioritize meritocracy and clear results. You will work alongside a lean, high-output team where ownership is expected and excellence is rewarded.
• Base Salary Range: $130,000 – $150,000 per year + Equity. Final compensation will be determined based on experience and alignment with role requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed