Lead Engr, Systems

Becton Dickinson Medical Devices•San Diego, CA

1d•Remote

About The Position

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. The BD Central Server & Software Deployment team is responsible for providing technical system recommendations/requirements to BD’s customers and working with the customers to deploy these servers and software in preparation for the local project team. Systems Engineers are assigned to customer projects and accounts based on regional/national organizational structures. The Systems Engineers work with the project implementation team toward the common goal of an on-time, successful system implementation. Activities include technical sales support, server deployment, software deployment, system design and initial configuration tasks. In addition to customer-facing responsibilities, this team is also responsible for many backend business functions including equipment and software ordering, product development input/R&D collaboration, solution design best practices, and quality system requirements. The Systems Engineer will work closely with R&D for IDN level build and architectural design, as well as product XDE/Limited Release participation. Organizational Readiness activities involve remote and on-site support of the Alpha/Beta/Charlie progression and cross-functional team participation. The Systems Engineer has experience with a wide range of BD products and related interfaces. This role involves interaction with customers, deployment teams, and other Engineers. The effective Systems Engineer must be able to clearly communicate, thoroughly document, and demonstrate product server & software competency. The Systems Engineer must have the ability to establish collaborative working relationships with cross-functional project & product teams. Remote candidate can live anywhere in the U.S.

Requirements

Bachelor’s degree in a related technical field or equivalent experience is required.
Must be able to lift a minimum of 80 lbs.
This position may involve pushing, pulling, stooping, bending and lifting.
Must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for and required by the facility which enables access to customer sites in order to perform essential job functions.
Must maintain a current driver’s license and meet BD’s auto safety requirements.

Nice To Haves

Experience in healthcare information systems
Two or more years in healthcare environment with technical (systems) involvement and computerized system applications.
Must have a working knowledge of a variety of Operating Systems, software applications, including BD products.
Experience with small to medium projects required.
Certifications and/or experience include: VMware SQL/DB Admin MCSE / MCSA Networking HIPAA Active Directory IT Security Azure AWS

Responsibilities

Technical: Follow technical documentation, new product validation/requirements, test plans, technical solution design, server & software deployment guides etc.
Participate in conference calls with internal customers to facilitate project team collaboration
Establish rapport with customers (internal & external) that is conducive to a long term business relationships
Provide team support and product information on BD products as assigned by manager
Should have the ability to lead customer teams, share expertise, secure agreement within teams, and provide clear and consistent communication
Provide product feedback, technical insight, and customer requirements to Senior Systems Engineers
Effectively communicates the vision and business need for change to others and maintains a positive perspective
Knowledge of hospital information systems, system validation, active directory, databases, cloud technologies, and system virtualization
Prepare and deliver technical presentations to our customers
Communicates technical requirements and recommendations/solutions to project leadership team
Ability to collaborate with diverse cross-functional teams with a focus on small to medium projects with a focus on legacy and ancillary systems
Must be detail oriented, and demonstrate the ability to multitask and implement projects consistent with established company and customer objectives
Demonstrate the ability to understand cause and effect when analyzing a process, situation, or issue
Demonstrate problem solving, troubleshooting, and system consultation related to BD products, best practice considerations and standardization
Install and support the deployment of BD servers and software in customer environments
Expected to act as a customer support resource when necessary
Collaborate with customers and Lead Systems Engineers on confirming specifications/requirements
Administrative: Follow and provide recommendations to product documentation
Participate in specialized projects and teams
Work independently
Follow all Central Server & Software Deployment Policies and Procedures
Timely completion of project documentation
Monitor and supply updates on escalated critical issues
Possess excellent organizational skills with the flexibility to readily adapt to change
Recognize unnecessary workflow steps and identify processes that can be improved to optimize efficiency
Participate in cross-functional teams with the purpose of improving process, workflow, and service