Lead Engineer, Shared Services

Aspida Financial Services LLC•Durham, NC

17d•Hybrid

About The Position

Reporting to the Senior Manager, the Lead Engineer will play a key role in delivering technical solutions for the design, development, and maintenance of system software, including CRM, CCM, vendor products, and cloud-based solutions. They are tasked with creating technical solutions, overseeing engineering teams, and working closely with developers, testers, and business stakeholders to facilitate effective implementation throughout every stage of the software development lifecycle (SDLC). The Application Services team supports the Policy Administration platform along with other configurable systems, including customer relationship management, data transport, and document generation services. A successful candidate will be a strong communicator who takes full ownership of their responsibilities and consistently drives tasks to completion. They will collaborate closely with business users, product owners, developers, testers, and deployment teams to provide comprehensive system support. This includes analyzing and reproducing technical issues, evaluating upcoming changes, and offering well-informed recommendations to support product launches. The role requires previous experience as a technical lead or similar IT position, plus demonstrated expertise in advanced technology. Familiarity with CRM, CCM and MFT tools is highly preferred. This role is required to be onsite at our Durham office 3 days a week.

Requirements

Bachelor’s degree with major coursework in computer information systems and technologies
6+ years of progressive experience in software engineering, and understanding of database and application components, including web services.
Experienced in full-stack development with strong technical skills in AWS services, Node.js, React, JavaScript, and DynamoDB.
Critical thinking and decision making in uncertainty
Strong verbal and written communications.
Strong interpersonal relations, management, and supervisory skills.
Strong background in the support of applications used in the insurance domain.
Ability to thrive under pressure and manage concurrent and conflicting priorities and deadlines.
Organize, prioritize, and track tasks, requests, and projects effectively.
Establish, maintain, and foster positive, productive relationships

Nice To Haves

Familiarity with CRM, CCM and MFT tools is highly preferred.

Responsibilities

Design end-to-end technical solutions, develop the technology roadmap, and lead the implementation efforts.
Evaluate system components, propose modernization strategies, and drive the implementation of improvements.
Leading development team to design and implementation of technical solutions.
Design and architect scalable, secure solutions using Node.js, React, AWS, and DynamoDB.
Manage vendor-based platforms such as Zendesk (CRM), SmartCom (CCM), Axway (MFT), etc.
Lead full-stack development efforts and provide hands-on technical guidance to the engineering team.
Build and optimize CI/CD pipelines and code workflows using Bitbucket and automation tools.
Collaborate with cross-functional IT and business teams to translate requirements into technical designs.
Review code, enforce engineering standards, and mentor developers on best practices.
Drive end-to-end technical delivery, including planning, development, testing, and deployment.
Troubleshoot production issues and lead root-cause analysis for application and integration systems.
Maintain documentation and ensure compliance with enterprise architecture and governance standards