Lead Engineer – ServiceNow Administrator (Field Services Management)
About The Position
United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities The Lead Engineer serves as a technical expert with extensive knowledge of the Field Services Module in ServiceNow. This role manages the technical design, configuration, implementation, and maintenance of Field Services capabilities within the ServiceNow platform. Plays a crucial role in designing, configuring and deploying FSM solutions that streamline operations, improve productivity and enhance customer satisfaction. Works to integrate Field Services with other IT service management (ITSM) modules as well as SAM and HAM capabilities.
Requirements
- Bachelor’s degree in computer science or relevant field
- 4+ years working in technology
- Strong written and verbal communication
- Knowledge of ServiceNow platform
- Knowledge of Field Services Module
- Experience in Agile methodology
Nice To Haves
- ServiceNow Certifications
- ITIL Certification
- 2+ years working with ServiceNow Field Services Module
Responsibilities
- Configure, and implement all aspects of the ServiceNow FSM module including developing and automating workflows using ServiceNow's Flow Designer, business rules, script includes, and other tools.
- Customize and enhance the FSM Agent experience and build and maintain integrations between ServiceNow FSM and other internal or third-party systems.
- Provide technical expertise and troubleshooting for complex issues related to FSM functionality, integrations, and performance.
- Plan and Design solutions after requirements are gathered, look for improvements and enhancement opportunities. Ensure that all development work adheres to established coding standards and best practices.
- Participate in ServiceNow platform upgrades and stay current on new platform features and best practices.
Benefits
- medical
- dental
- vision
- life
- accident & disability
- parental leave
- employee assistance program
- commuter
- paid holidays
- paid time off
- 401(k)
- flight privileges
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
