Lead Ecommerce Coordinator

UA IS AN EQUAL OPPORTUNITY EMPLOYER•Fort Lauderdale, FL

25d•Hybrid

About The Position

The Lead E-commerce Coordinator is responsible for ensuring the quality, functionality, and reliability of all e-commerce websites. This role serves as the liaison between the e-commerce team, IT, and third-party partners to identify, track, and resolve website bugs or functionality issues. The Lead Coordinator reviews and tests website features, manages IT tickets, and ensures timely resolutions. Additionally, this role oversees updates and maintenance of third-party platforms such as Yotpo, OneTrust, Narvar, and Bloomreach, while maintaining a strong understanding of how products and content are managed within Salesforce Commerce Cloud (SFCC).

Requirements

E-commerce Operations Expertise : 2–3 years of hands-on experience managing day-to-day website operations, product updates, or digital merchandising within a structured e-commerce environment.
Platform Proficiency: Proven experience working within Salesforce Commerce Cloud (SFCC) to manage products, content, and functionality.
Content & Experience Optimization: Familiarity with Bloomreach or similar content and search optimization platforms, with an understanding of how site content impacts user experience and conversion.
Technical & QA Skills: Hands-on experience using IT ticketing systems such as Jira or ServiceNow to document, track, and resolve bugs or functionality issues. Strong understanding of quality assurance (QA) processes and website testing — including regression testing, browser/device checks, and verifying fixes post-deployment.
Analytical Tools & Systems: Proficient in Microsoft Excel, Outlook, and Word for documentation, tracking, and communication across teams.
Problem Solving & Critical Thinking: Able to investigate issues methodically, identify root causes, and propose clear, actionable solutions.
Project Coordination & Follow-Up: Skilled in managing multiple priorities, ensuring tickets and enhancements are followed through to completion, and maintaining progress visibility across stakeholders.
Attention to Detail: Consistently ensures content accuracy, link functionality, and a seamless user experience across digital touchpoints.
Technical Translation: Capable of translating technical or system-related issues into clear, actionable language for marketing, merchandising, and leadership teams.
Cross-Functional Communication: Confident and professional communicator who can effectively liaise with IT teams, third-party vendors, and internal marketing partners to coordinate resolutions and website updates.
Bachelor’s degree in Marketing – E-commerce, Information Systems, or a related field, or equivalent relevant experience.

Responsibilities

Monitor and review e-commerce website functionality by conducting regular site audits and testing, identifying bugs and performance issues.
Enter, manage, and follow up on IT tickets; coordinate with the IT and web development teams to ensure timely resolution of reported issues.
Conduct quality assurance (QA/ UAT) testing after bug fixes or system updates to verify successful resolution and functionality.
Maintain and update third-party platform integrations, including Yotpo, OneTrust, and Narvar; ensure settings, feeds, and content remain accurate and up to date.
Support internal search functionality, ensuring relevant and optimized results for customers via Bloomreach.
Develop and maintain documentation of recurring website issues, bug trends, and standard operating procedures (SOPs) for ticket management.
Crosstrain on all product setup processes within Salesforce Commerce Cloud in partnership with the E-commerce Operations team.
Assist in maintaining product data accuracy, category assignments, navigation, and content to ensure a seamless online experience.

Benefits

Medical and Pharmacy Coverage
Dental and Vision Coverage
Life/AD&D Insurance
Employee Assistance Program – self-care and support for life’s everyday challenges
Extensive 401(k) plan with company matching - Save for your future
Paid Family Leave
Short & Long Term Disability – Company Paid
Accident, Hospital Care and Critical Illness Insurance – Protect your Income
Auto Insurance
Legal Insurance and ID Theft Protection
Nationwide Pet Insurance
Holiday Pay
Paid Time Off – Life Balance
Volunteer Time Off – Make an Impact
Employee Discount Program
Referral Program - Get paid to work with Friends
Free Parking at the Downtown Corporate Office
Regular Social Activities and Events – Mandatory Fun