Lead Dispatcher

University of California San Francisco•San Francisco, CA

16h•$50 - $64

About The Position

The Lead Public Safety Dispatcher is responsible for dispatching police personnel in response to calls for service, assists the Technical Services Director, and maximizes continuity within the Dispatch Unit. This position provides lead direction of the operations of the Dispatch center as well as performs the job duties assigned while on-duty in the 9-1-1 center. Positions in this class serve as shift leads and have full lead responsibility over assigned personnel in addition to performing the job duties of a Public Safety Dispatcher. Direction is provided by the Technical Services Director and the Communications Operations Manager. Responsibilities include direction over subordinate Public Safety Dispatchers. Incumbents may serve as training coordinators for formal training and performance programs. The lead Public Safety Dispatchers, at the direction of the Technical Services Director, will supply input for employee evaluations. The Lead Public safety Dispatcher is responsible for the general operation of the UCSF Communication Center, which consists of the following: process telephone calls for 911 police, fire medical and non-emergency services; input information into a Computer Aided Dispatch (CAD) System; input data into the various Law Enforcement Telecommunications Systems and interpret the printout information once it is obtained; operate a multi-channel radio system under emergency as well as non- emergency circumstances, adhering to FCC rules and regulations in the course of its operation and ability to audibly monitor radio traffic; operate a hand-held two-way radio for communications; maintain various logs; process various alarms; and perform other duties as assigned. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors, including your work experience and this position classification at UCSF. This position is represented by a labor union; placement within the salary range will be guided by the rules in the collective bargaining agreement. The hourly rate is from $50.34-$64.24, and is determined upon applicable years of experience and internal equity comparisons. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Requirements

High School diploma or GED equivalent
Minimum qualifications for Public Safety Dispatcher include satisfactory completion of a POST-certified, 80-hour Basic Complaint/Dispatcher course within 12 months of the date of hire
undergo a thorough background investigation
an evaluation of oral communication skills
the completion of 12 months' probation
the completion of a medical examination
Passing Score on POST Entry-level Dispatcher Selection Test Battery, before academy
Effective written and verbal communications
Must be able to work shifts on a rotational basis (days, swings, and midnights); must be able to work on-call assignments and/or overtime as required.
Ability to pass medical and psychological examinations and an extensive background investigation in compliance with California Commission on Peace Officer Standards and Training (POST) standards
Knowledge of Police Dispatching Procedures, including the operation of state-of-the-art Telephone and Radio Systems, within one year of appointment
Knowledge of Information Technology, Personal Computers, and related Software Applications
Knowledge of Police Dispatching Procedures, including the operation of state-of-the-art Telephone and Radio Systems
Knowledge of Computer Aided Dispatch (CAD) and Records Systems
Knowledge of Information Technology, Personal Computers, and related Software Applications

Nice To Haves

Successful completion of California Commission on Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic Course
Valid California Driver’s License
Passing Score on POST Entry-level Dispatcher Selection Test Battery, prior to academy.

Responsibilities

dispatching police personnel in response to calls for service
assists the Technical Services Director
maximizes continuity within the Dispatch Unit
provides lead direction of the operations of the Dispatch center
performs the job duties assigned while on-duty in the 9-1-1 center
full lead responsibility over assigned personnel in addition to performing the job duties of a Public Safety Dispatcher
Responsibilities include direction over subordinate Public Safety Dispatchers
Incumbents may serve as training coordinators for formal training and performance programs
supply input for employee evaluations
process telephone calls for 911 police, fire medical and non-emergency services
input information into a Computer Aided Dispatch (CAD) System
input data into the various Law Enforcement Telecommunications Systems and interpret the printout information once it is obtained
operate a multi-channel radio system under emergency as well as non- emergency circumstances, adhering to FCC rules and regulations in the course of its operation and ability to audibly monitor radio traffic
operate a hand-held two-way radio for communications
maintain various logs
process various alarms
perform other duties as assigned