Lead Dispatcher

Any Hour Group • Tucson, AZ

1d

About The Position

StrongBuilt is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 2015. StrongBuilt has set a higher standard for contractors and grown rapidly. As a veteran-owned company, StrongBuilt owners and managers train our staff to act and behave with the respect and principles we followed during our active-duty tenure. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year! Position Overview: A dispatcher plays a vital role in coordinating and managing service calls for various home maintenance and repair departments, such as plumbing, HVAC or electrical services. Your responsibilities will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You’ll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency. Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction. We are currently hiring for our afternoon and evening shifts between 11:00 AM and 8:00 PM, Monday-Friday. We offer: Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance 401(k) retirement with company match Weekly pay with incentives and bonuses Company events & parties for individuals & families Holiday pay, vacation pay, & paid time off Paid Training And much more...

Requirements

• Pre-employment background check
• Pre-employment drug screen
• Valid driver’s license or reliable transportation
• Service Titan experience
• 2–3 years dispatching in home services or field trades

Responsibilities

• scheduling appointments
• assigning technicians to jobs based on location and expertise
• ensuring timely responses to customer requests
• communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits
• maintain records of service calls
• track job progress
• optimize routes to enhance efficiency

Benefits

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off
• Paid Training
• And much more...

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed