Lead Dispatcher

Transdev • Vacaville, CA

20d • $29 - $31

About The Position

Lead Dispatcher Transdev in Vacaville, CA is hiring a Lead Dispatcher. Our Lead Dispatcher ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: (non-CBA position) Competitive compensation package of minimum $29.00 – Maximum $31.00 Benefits include: Vacation: Accrual by years of service Sick days: 40 hours CA Sick after 90-day probation. Holidays: 8 days (6 standard and 1 floating) Other standard benefits offered: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Requirements

• High school diploma or GED equivalent
• Minimum of 2-3 years of transit supervisory experience preferred.
• Excellent communication & interpersonal skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Must have a current CDL (Class B, Air Brakes and Passenger endorsement) and Medical Certification.

Nice To Haves

• Minimum of 2-3 years of transit supervisory experience preferred.

Responsibilities

• Responsible for the check-in process of drivers including fitness for duty inspection, uniform and credential check, and assignment of buses.
• Coordinate bus rotation, trips and driver break times by the assignment of vehicle.
• Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents
• Respond to customer questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Supervise staff on weekends and evenings.
• Manage department reports and other communication tools.
• Other duties as required: Scheduling (Ranger/Pingo) & Data Entry Responsibilities (SFT). Communication skills with the City of Vacaville and Staff is essential.

Benefits

• Vacation: Accrual by years of service
• Sick days: 40 hours CA Sick after 90-day probation.
• Holidays: 8 days (6 standard and 1 floating)
• Other standard benefits offered: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED