Lead Dispatcher
About The Position
The Lead Dispatcher is part of the team responsible for providing a centralized location for collecting, processing, documenting and disseminating information as it relates to routine and emergency calls for service in the INWA Region. The role operates much like a public 911 center but additionally monitors high risk areas through the use of CCTV, alarms and access control systems. In addition, the lead dispatcher is charged with coordinating schedules and coverage and providing training for Security Officers and Dispatchers. The lead dispatcher is also the liaison with vendors of equipment and main point of contact for the department n the absence of a supervisor. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Sacred Heart Medical Center & Children's Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Requirements
- Complete AVADE Level 1 (de-escalation) within 90 days of hire
- 2 years of prior call center or dispatching experience
- 9 months of experience using 2-way radio communication system
Nice To Haves
- Associate Degree
- 2 years of prior healthcare or emergency services dispatching experience
- 1 year of Hospital Security or Law Enforcement experience
Benefits
- Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
- We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
Number of Employees
501-1,000 employees
