Lead Digital Product Manager: Omni-Channel Communication Platform

OneMain Financial • Baltimore, MD

1d • $145,000 - $165,000 • Hybrid

About The Position

Lead Digital Product Manager: Omni-Channel Communication Platform At OneMain, clear, timely, and responsible communication builds trust with our customers. Our enterprise platform powers millions of interactions each year across email, two-way text, phone, web, and push notifications. We are transforming how we communicate—moving from isolated messages to connected, omni-channel experiences across multiple lines of business. As a Digital Product Manager, you will own the platform that determines how and when we engage with customers. You will drive the roadmap, shape system connections, and build scalable capabilities that deliver seamless, real-time, and connected communications across the enterprise. Partnering closely with engineering, you will define how customer actions trigger communications and how data flows across systems, ensuring every interaction reflects the customer’s most recent activity. You will also establish standards and best practices to enable consistent, compliant, and scalable communications. This role focuses on strengthening the platform capabilities that power enterprise communication at scale, rather than managing marketing campaigns or message content.

Requirements

• Bachelor’s degree in Business, Marketing, Information Systems, Data Analytics, or a related field
• Five or more years of experience in digital product management or product ownership within platform-based environments
• Experience working with messaging systems, communication platforms, or customer engagement technologies
• Experience partnering closely with engineering teams on platform development or system integrations
• Strong understanding of data flows and event-driven customer interactions
• Ability to translate business needs and customer journeys into scalable product capabilities
• Proven ability to operate independently and deliver initiatives end-to-end
• Experience supporting platforms used across multiple lines of business

Nice To Haves

• Background in digital product or technical product roles supporting customer communication or engagement platforms
• Exposure to AI-enabled or automated communication systems
• Experience working in regulated industries such as financial services
• Familiarity with environments where shared platforms support multiple business lines
• Comfort partnering with engineering teams to define integrations, data flows, and platform capabilities

Responsibilities

• Own the product roadmap and platform enhancement backlog for the omni-channel communication platform
• Define product requirements, user stories, and acceptance criteria
• Partner with Engineering to deliver platform capabilities and system integrations
• Design scalable solutions that support multiple lines of business and products
• Improve how communications are triggered based on customer actions and account activity
• Ensure customer data and interaction history are connected and accessible across systems
• Support integrations across messaging, payments, and customer interaction platforms
• Establish communication standards including templates, triggers, and business rules
• Partner with Compliance and Legal teams to ensure regulatory adherence
• Lead planning, backlog refinement, and cross-functional delivery efforts
• Monitor platform performance and identify opportunities to improve reliability, scalability, and efficiency

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, plus 4 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees