Product Lead, Platform

Nav

1d•Remote

About The Position

Nav is the leading credit and financial health platform used by more than 2.4 million small business owners in the United States. We’re on a mission to give every small business owner the chance to succeed. The team views each day as an opportunity to challenge the norm, push boundaries, and create meaningful products, services, and experiences that make a positive difference for small business owners each and every day. At Nav, our team is just as diverse as the customer base we serve. And, that’s something we’re incredibly proud of. We value individualism just as much as we do hard work, talent and smarts. Working at Nav isn’t just a job — it’s an opportunity to gain invaluable experience, work with dedicated professionals, and make a real, lasting impact. If you’re ready to be part of a team that’s driven by heartfelt purpose and data, let’s talk. We are looking for a Product Manager to own our underlying financial and credit data products. Customers being able to see accurate and consistent data, understanding what it means, and interpreting what next steps they can take to grow is the foundational structure for all of Nav. This role will work across all of our product teams to make that data correct and consistent. You will work directly with cross functional peers in design, engineering, product marketing, data and finance to make strong business decisions and solve customer problems. You will be responsible for day to day management of our platform services, defining the input metrics to measure individual project success, and be held accountable to meeting Nav’s overall OKRs. What we empower you with Ownership of a Nav’s foundational layers: Credit and financial data is not just a side project for Nav — it’s how the moat that makes our solutions work for SMBs. You’ll be charged with owning a key piece of every product at Nav. Cross-functional collaboration: Partner with our Head of Customer Insights and Head of Customer Care to meet directly with customers and discover problems to solve directly from them. Partner with the Product Marketing Manager on Nav Prime to brainstorm and launch new products, drive adoption, and increase Nav’s subscriber base retention. Growth and impact opportunities: Nav is expanding our product set in 2026, and this role will serve as a key partner to each of those expansion opportunities. Done correctly, efficacy in this role could make or break new company bets.

Requirements

You are excited about building great products that delight customers and meaningfully add value to their lives.
You run your product like a business. With a clear product vision, you drive organizational focus and alignment on intent, resources, and prioritization to deliver excellent products. You’re at your best when empowered to drive decisions with input from top to bottom, but the freedom to set the path.
You foster collaboration across various roles in the product, from engineering to marketing to compliance. As the leader of the product, you remove roadblocks, lead all product initiatives, and oversee the entire product lifecycle from ideation to planning and execution.
You have an innate intellectual curiosity to understand the “why” behind how users are using the product and teach others to have the same. You ask the right questions and dig into the data in an effort to deeply understand what the user needs and identify the problems worth solving. You then build a strategy to align those problems with business value.
You have experience leading products in fintech, with a deep understanding of the industry, including credit bureaus, neobanks, card issuance, payments, lending, and financial technology.
You have demonstrated success in building and launching innovative and effective products that have gained strong market adoption and retention.
You thrive in a fast-paced, agile environment with ease, and possess the ability to balance competing priorities and manage multiple projects simultaneously.
You have strong use of storytelling skills to bring people from diverse perspectives and levels in the organization to see what you see and drive progress and results.
You have strong analytical and problem-solving skills, with experience in data analysis, A/B testing, and user research.
An authentic leader with an entrepreneurial mindset, with a bias towards revenue producing innovation
You have deep experience and understanding in developing high-growth consumer-centric products, services, and platforms and teams
You have an understanding of how the intersection of product, data, and customer experience drives value
Your passion for financial technology and a desire to build engaging, intuitive and seamless solutions for small business owners.

Responsibilities

Drive the product vision and strategy of your product area, while collaborating closely with cross-functional teams, including design, engineering, marketing, and category leaders to create exceptional customer experiences that meet business objectives.
Lead the product development process from ideation to launch, collaborating with cross-functional teams to develop and prioritize features that meet customer needs and business goals
Partner with marketing to create go-to-market strategies and launch plans, and drive user acquisition and engagement in your product experience.
Continuously analyze product performance and customer feedback to optimize product features and drive growth
Stay up-to-date with market trends, consumer behavior, and competitor products to ensure our products remain innovative and competitive.
Identify new opportunities and areas for innovation to improve our products and services.
Building and maintaining relationships with external partners, agencies, and vendors to ensure Nav's design standards are met and exceeded.
Partnering with user research to understand the customer, identify user needs, preferences, and pain points, and using those insights to inform product decisions.
Understand the fintech landscape, including credit bureaus, neobanks, payments, lending, and financial technology, and applying that knowledge to design and product decisions.
Ensuring that Nav's product and user experience comply with relevant regulatory requirements.