Lead Digital Product Manager - Merchant Services Product

Wells Fargo & Company•Charlotte, NC

5d•Hybrid

About The Position

About this role: Wells Fargo is seeking a Lead Digital Product Manager to join our Merchant Services Product team. Learn more about the career areas and business divisions at wellsfargojobs.com. In this role, you will: Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics. Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer. Drive execution and be accountable for all work coming out of the scrum team. Ensure stories, tasks, and defects meet Jira Hygiene standards. Participate in the feature refinement sessions to understand the problem, develop a high-level solution, and identify potential dependencies. Ensure user stories meet Definition of Ready (DoR) and Definition of Done (DoD). Leverage Jira reporting to monitor team performance and board health, share results, and escalate as needed. Accept user stories after they have met the acceptance criteria and definition of completion. Collaborate and consult with peers, colleagues, and mid-level to senior managers to resolve issues and achieve goals, including across LOBs and at the enterprise. Influence and contribute to the capability roadmap development process (i.e., scoping & prioritization). Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact. Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors. Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures, and/or compliance requirements. Lead a broad team of digital professionals to meet deliverables and drive new initiatives. Potentially lead projects, teams or serve as a peer mentor.

Requirements

5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

4 + years of Experience with Agile methodology of project delivery, including but not limited to intake and discovery/analysis of new work and work in progress within the backlog.
Knowledge and understanding of Merchant Services in the financial services industry.
Experience working with third party vendors.
Experience supporting data infrastructure and analytics in an enterprise environment.
Working knowledge of data architecture concepts and the ability to align backlog items to established standards and patterns.
Experience writing requirements for stories and working with one or more Agile tools used for tracking user stories or backlogs, such as Confluence and/or Jira.
Exceptional problem-solving abilities and critical thinking skills to discern customer, technical and process impacts.
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
Ability to proactively identify roadblocks and develop recommendations for unforeseen issues in production, change requests, etc.
Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, and decisions.
Demonstrated track record of effective influencing and collaboration at all levels.
Customer centricity mindset: focused on putting the customer first in product development to resolve conflicts and prioritize value outcome.
Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives.
Excellent written and oral communication skills with ability to clearly communicate results.
Experience navigating through ambiguity.

Responsibilities

Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics.
Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.
Drive execution and be accountable for all work coming out of the scrum team.
Ensure stories, tasks, and defects meet Jira Hygiene standards.
Participate in the feature refinement sessions to understand the problem, develop a high-level solution, and identify potential dependencies.
Ensure user stories meet Definition of Ready (DoR) and Definition of Done (DoD).
Leverage Jira reporting to monitor team performance and board health, share results, and escalate as needed.
Accept user stories after they have met the acceptance criteria and definition of completion.
Collaborate and consult with peers, colleagues, and mid-level to senior managers to resolve issues and achieve goals, including across LOBs and at the enterprise.
Influence and contribute to the capability roadmap development process (i.e., scoping & prioritization).
Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact.
Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors.
Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures, and/or compliance requirements.
Lead a broad team of digital professionals to meet deliverables and drive new initiatives.
Potentially lead projects, teams or serve as a peer mentor.