Lead Technical Program Manager - Merchant Services

JPMorgan Chase & Co.•Plano, TX

15h

About The Position

Merchant Services Technology, within the Payments Technology organization, is seeking a Lead Technical Program Manager to drive complex, cross-functional programs that power our Merchant Services platform. As a Lead Technical Program Manager within JPMorganChase Commercial and Investment Banking - Digital and Platform Services / Merchant Service - Payments Technology team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Requirements

5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients with status reporting and executive readouts
Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Nice To Haves

Demonstrated proficiency in technical solutions and implementing solutions
Proven ability to lead through change, manage dependencies, and control change in high-pressure, dynamic environments
Advanced expertise in stakeholder management, building productive relationships, and driving outcomes aligned with firm objectives
Strong command of Agile methodologies at scale (Scrum, Kanban, SAFe or equivalent), Jira, dependency management, and program governance.
Practical understanding of AI techniques and ability to translate day 2 day use cases to AI workflows
Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience

Responsibilities

Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
Drive effective backlog management, release planning, and cross-team ceremonies. Identify process bottlenecks and enable continuous improvement across SDLC, testing, and release management
Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team
Identify, prioritize, and deliver AI-enabled capabilities. Establish evaluation frameworks, model risk controls, and responsible AI guardrails to drive adoption and performance monitoring for AI features

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

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