Lead Digital Customer Growth

AT&T•Dallas, TX

20h•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. Job Description: About the Marketing & Growth Organization The Marketing & Growth Organization is AT&T’s marketing engine, responsible for driving sustainable growth by deeply understanding and championing our customers, captivating them with compelling products, services, and experiences; and building a culturally relevant and beloved brand. We pride ourselves in continuously striving to embody expertise, simplicity, and inspiration in everything we do. About this role To win in the connected world, AT&T needs a best-in-class digital experience. This means we need transformation leaders who can analyze current-state business processes to identify gaps, inefficiencies, and opportunities for improvement in support of the organization’s digital transformation goals. In this highly visible role, you will serve as a member of AT&T’s Digital Planning & Operations team responsible for resolving issues that impact customers and business outcomes. You’ll drive large-scale change initiatives, create and institutionalize a framework for process design and rollout, and act as the primary facilitator for cross-functional collaboration. This role will require leading program management, change management, and practical digital knowledge. The ideal candidate will be a dynamic team player with a deep understanding of project management and change management best practices. The candidate should demonstrate a strong interest in transforming AT&T’s digital organization, supported by expertise in digital strategy, platforms, data, and performance-driven execution. This work will require the individual to work with digital leaders and their peers in the Business Units., analysis of the organization from an operational and strategic lens, and excellence in the delivery of executive level presentations and organization-wide communications.

Requirements

Strong strategic thinking and problem-solving skills
Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization
Experience with program management methodologies, such as Six Sigma, Agile, or CPM a plus
Collaborative; willing to roll up their sleeves with the team
Able to drive positive cultural change at AT&T
Bachelor’s degree in Marketing or a related field
Experience working at a large multi-product company
A minimum of 5 years of transformation experience
Proven change management skills, including the ability to coordinate cross-functional teams and manage end-to-end delivery of complex initiatives

Responsibilities

Develop and implement a comprehensive change management strategy that support the overall objectives of key digital transformation initiatives
Engage with key stakeholders at all levels of the to understand their needs, concerns, expectations and develop strategies to address these and gain their support for the transformation initiatives
Organize communication plans to ensure that all stakeholders are informed about the changes, their impact, and the benefits they will bring to the organization
Monitor and evaluate the progress of digital initiatives, establishing metrics and reporting mechanisms to track progress, identify issues, and implement corrective actions as needed
Develop a robust system for maintaining and managing feedback and response handling processes
Perform deep analysis of the organization from an operational and strategic lens to understand key organizational needs
Deliver excellent executive level materials and organization-wide communications

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone